IT & Digital Transformation Officer

Company Description

Fast Choice Limited Kenya specializes in the importation, manufacturing, dealership, and distribution of high-quality office furniture. Our inventory includes executive desks, chairs, conference tables, reception desks, file storage cabinets, workstations, office sofas, clerical desks and chairs, safe deposit boxes, and bulk filers. Committed to delivering exceptional quality, we cater to diverse office furnishing needs. Based in Kenya, we prioritize offering innovative and durable furniture solutions to our clients.

Role Purpose

The IT & Digital Transformation Officer is responsible for the end-to-end management of the company’s IT environment, ensuring system stability, data security, infrastructure reliability and digital integration and transformation across all departments.

The role safeguards business continuity by maintaining secure, efficient and scalable technology systems while supporting ERP implementation, enforcing IT governance standards and driving structured digital improvements aligned with organizational growth.

 KEY RESPONSIBILITIES

A. IT Operations & Systems Management

• Oversee daily IT operations across all departments (Business Growth, Operations, Finance, HR and Executive Office).
• Ensure full functionality, uptime and reliability of business systems and digital tools.
• Provide timely resolution of hardware, software, network and system issues within defined SLAs.
• Implement preventive maintenance and proactive system monitoring.
• Establish and enforce structured IT service standards and response procedures.
• Identify and mitigate IT operational risks.
• Conduct a comprehensive IT environment audit within the first 90 days and present a structured IT risk and improvement report to management.
• Develop a 12–24 month IT roadmap aligned to business growth and digital transformation priorities.

B. Data Security & Cybersecurity Governance

• Develop and enforce IT security policies and access control frameworks.
• Manage firewall, antivirus, endpoint protection and threat monitoring systems.
• Conduct regular patch management, system updates and vulnerability mitigation.
• Oversee structured data backup protocols and periodic disaster recovery testing.
• Safeguard company systems against unauthorized access, cyber threats and data breaches.
• Develop, document and test a formal Disaster Recovery Plan (DRP) annually.
• Develop a Business Continuity framework for system outage or cyber-attack scenarios.
• Maintain an IT Risk Register and conduct quarterly risk assessments.
• Conduct annual cybersecurity awareness training for all staff.
• Implement multi-factor authentication (MFA) and structured password management controls.

C. ERP Implementation & Systems Coordination

• Spearhead ERP implementation across all departments, with support of service providers.
• Assist in system configuration, data migration, validation and user readiness.
• Provide first-line technical support and training during rollout and stabilization phases.
• Monitor ERP performance and escalate structural system risks.
• Ensure proper segregation of duties and access control within ERP and financial systems.
• Spearhead post-implementation system optimization,training and continuous improvement initiatives.

D. Digital Integration & Continuous Improvement

• Spearhead infrastructure upgrades and technology enhancement initiatives.
• Evaluate and integrate new digital tools aligned with business strategy.
• Lead automation initiatives to reduce manual processes and improve turnaround time.
• Ensure compatibility and seamless integration between ERP and other business systems.
• Support digital reporting dashboards for improved management visibility.

E. IT Governance, Compliance & Asset Management

• Maintain a comprehensive IT asset register (hardware and software).
• Track licensing compliance and renewal schedules.
• Develop and document IT policies, SOPs and operational guidelines.
• Prepare periodic IT performance, risk and governance reports for management.
• Ensure alignment of IT controls with internal audit and compliance standards.
• Conduct quarterly user access rights audits across all systems.
• Enforce immediate system access revocation upon employee exit in coordination with HR.
• Monitor IT budget utilization and recommend cost optimization measures.

F. Coordinate Maintenance of Company Servers (on-premise and/or cloud-based).

• Coordinate management of LAN/WAN/Wi-Fi infrastructure to ensure secure and uninterrupted connectivity.
• Monitor server performance, storage utilization and overall system health.
• Coordinate implementation of access controls, user permissions and infrastructure security safeguards.
• Support high availability, scalability and performance optimization of IT systems.
• Coordinate management and maintenance of all company hardware (desktops, laptops, printers, routers, switches, CCTV).

G. Vendor & Service Provider Management

• Liaise with ISPs, IT vendors and external service providers.
• Monitor vendor performance against SLAs.
• Negotiate service contracts, manage renewals or changes.
• Oversee outsourced IT projects to ensure delivery aligned with business objectives.
• Evaluate vendor risk exposure and service continuity capability.

3. KEY PERFORMANCE INDICATORS (KPIs)

• ≥ 99% system uptime rate
• Zero major data loss incidents
• Zero critical security breaches
• IT incident resolution within defined SLA timelines
• Successful ERP rollout and stabilization
• 100% IT asset register accuracy
• 100% license compliance
• Quarterly disaster recovery testing completed
• Timely submission of IT governance and risk reports
• Measurable reduction in manual processes through automation

4. REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Information Technology.
• 5 –10 years’ experience in IT systems administration or infrastructure management.
• Proven experience supporting ERP systems implementation (preferred).
• Strong knowledge of server management, networking, cybersecurity and system integration.
• Ability to operate independently within a structured business environment.
• Strong analytical, documentation, risk management and reporting capability.
• Professional certifications (e.g., Microsoft, Cisco, CompTIA, ITIL) will be an added advantage.

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