Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
We’re looking for a Senior IT Helpdesk Analyst to provide on-site and remote support for hardware, software, network configurations, Office 365, VoIP, and business applications. You'll manage incidents, troubleshoot complex issues, and support users—including C‑levels—with strong communication and advanced technical skills.🔧 Key ResponsibilitiesConfigure OS, drivers, BitLocker, EDR, .NET, Java, VPNsInstall and support advanced business appsTroubleshoot hardware, software & network issuesManage IT assets and ticket documentationAct as IT POC for small branchesProvide remote support via chat/calls🎓 RequirementsSenior-level IT experienceCollege degree or higherBased in Kenya (Nairobi or Remote)
RESPONSIBILITIES
🎓 RequirementsSenior-level IT experienceCollege degree or higherBased in Kenya (Nairobi or Remote)Hard & Soft Skills RequiredIT Helpdesk ManagementIT Incident ManagementIT Asset ManagementStrong troubleshooting skillsExcellent communication in EnglishAbility to manage multiple priorities in a fast-paced environmentConfigure computers with OS, BitLocker, drivers, network, EDR, .NET, Java, and other essential tools.Install and configure advanced business applications and client software.Troubleshoot hardware, software, electrical, network, and accessory issues.Manage IT asset assignment and documentation.Diagnose complex network issues using monitoring tools and OSI Model.Support equipment movement and setups across locations.Handle ticket documentation and closure in the ITSM system.Act as the primary IT point of contact for small branches or accounts.Provide remote assistance to users, customers, and C-levels via chat, call, and corporate channels.
REQUIRED SKILLS
IT support, IT equipment installation and configuration, Troubleshooting, Technical support, IT training
REQUIRED EDUCATION
Bachelor's degree
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