IT Solutions Analyst

ABOUT THE COMPANY

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

JOB SUMMARY

Job SpecificationsAcademic: University degree – Upper 2nd Class or equivalent. Minimum B plain or equivalent. Professional: Business Analysis Training PMBOK or Prince 2 Training (Certification is an added advantage) Lean and/or Six Sigma training (Certification is an added advantage) Proficiency in office automation, banking technologies and MS Projects Others Analytical and conceptual thinking skills Planning, organizational and time management skills Reporting and presentation skills Ability to influence stakeholders and work closely with them to craft acceptable solutions. Desired work experience:  A minimum of 3 years’ experience as a business or process analyst. Job DimensionsReporting Relationships: jobs that report to this position directly and indirectly Direct Reports - None Indirect Reports - None Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. Internal Specific departments within the assigned portfolio. (Across the group) Consumer Banking Customer Experience Bancassurance  Retail team IT and Operations  Information Technology Team 

RESPONSIBILITIES

Financial 10% Value creation through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward. Ensures that all process improvement initiatives are being tracked and reported on a regular basis. Maintaining cost efficiency in delivering projects. Internal business processes 70% Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques. Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation. Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy. Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution. Management of operational risks in the design and implementation of new and/or changes to business processes and systems Customer 10% Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects. Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission Directed Work teams & Six Sigma, to support innovation  Communicating change, insights and plans to cross-functional team members and management. Learning and growth 10% Personal Competence Development Completion of at least 1 technical skills/certification per annum Staying up-to-date with the advances in technology to automate and modernise systems and processes. Conduct research into project-related issues and products in order to foster continuous improvement.

REQUIRED SKILLS

Project management, Relational databases (SQL), Database query languages (SQL, others), Budgeting, financial planning

REQUIRED EDUCATION

Bachelor's degree