IT Support Specialist

ABOUT THE COMPANY

Tezza Business Solutions Ltd is a “niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our customers who continue to appreciate our “Customer First” Service Delivery approach.
Tezza opened its first office in Kenya in 2009 with a primary goal of building capacity of qualified software development and testing resources to work on outsourced projects from North America. Whilst we are partners and reseller of solutions today, our primary interest is in providing services; the products we sell are sold in conjunction with the services we provide.

JOB SUMMARY

EducationBachelor's degree in Information Technology, Computer Science, or a related discipline.Relevant certifications are advantageous: CompTIA A+/Network+, ITIL Foundation, Microsoft 365 Certified, or equivalent.Experience — MandatoryMinimum 3 years of IT support experience, of which at least 2 years must be within a banking, microfinance, or fintech company.Demonstrated experience supporting financial technology platforms, digital lending systems, mobile money integrations, or payment processing environments.Proven track record working in IT environments with financial regulatory compliance obligations.

RESPONSIBILITIES

Day-to-Day IT SupportServe as first and second-line technical support for all  staff across hardware, software, networking, and connectivity issues.Manage and resolve IT helpdesk tickets promptly, maintaining high service standards and SLA adherence.Onboard new employees with device setup, account creation, and access provisioning aligned to Tezza's  security policies.Systems & InfrastructureAdminister and maintain  internal IT infrastructure including servers, endpoints, cloud tools, and communication platforms.Manage user accounts, roles, and access controls across systems including Microsoft 365, Google Workspace, VPNs, and internal fintech platforms.Support and monitor integration touchpoints between  lending platform and partner systems (MNOs, banks, digital wallets, payment gateways).Perform routine system maintenance, software patching, and hardware lifecycle management.Security & ComplianceEnforce IT security policies and best practices aligned with fintech regulatory requirements and data privacy standards (e.g., PCI-DSS, ISO 27001, local data protection laws).Monitor systems for security incidents, unauthorized access, and anomalies; escalate and respond to alerts promptly.Support IT audits by preparing documentation, evidence logs, and access review reports for internal and external reviewers.Maintain endpoint protection, antivirus management, and device compliance across all company equipment.Fintech Platform SupportProvide technical support for  proprietary credit scoring platform, lending management systems, and partner API integrations.Liaise with development and product teams to escalate technical issues affecting platform availability or performance.Assist in the deployment and testing of new product features, system updates, and partner integrations from an IT infrastructure perspective.Business Continuity & Vendor ManagementSupport disaster recovery (DR) and business continuity planning (BCP), including DR drills and failover testing.Coordinate with external IT vendors, internet service providers, and software suppliers for procurement, renewals, and issue resolution.Maintain accurate IT asset inventory, licenses, and documentation.

REQUIRED SKILLS

IT equipment installation and configuration, Troubleshooting, IT support, Computer, laptop maintenance and repair

REQUIRED EDUCATION

Bachelor's degree