(JBM) Sales Agent & Customer Service (6 months of sales experience) - Nairobi

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Sales Agent & Customer ServiceWe are looking for a customer service and inbound sales agent with experience in telephone sales, goal orientation, and the ability to handle a high volume of calls. The role focuses on retaining customers, selling memberships, offering guarantees, and maximizing revenue per call.Location: Nairobi, KenyaSalary: 55,500 KES per monthSchedule: Availability Monday through Sunday — Time slot 8:00 a.m. to 9:00 p.m. CST / 2 days off (1 weekday + 1 weekend, not consecutive)ResponsibilitiesProvide excellent customer service and promote renewals.Be available on the phone 82% of the shift.Make up to 3 rebuttals per call to reinforce the value of membership.Comply with the assigned schedule, including availability to work weekends.Record all interactions and activities in internal systems.RequirementsMinimum 6 months of experience in inbound telephone sales.Excellent attitude.Ability to handle 4 calls per hour, averaging 40 calls per day.Organization, follow-up, and focus on metrics.High tolerance for pressure and results-oriented.

RESPONSIBILITIES

ResponsibilitiesProvide excellent customer service and promote renewals.Be available on the phone 82% of the shift.Make up to 3 rebuttals per call to reinforce the value of membership.Comply with the assigned schedule, including availability to work weekends.Record all interactions and activities in internal systems.

REQUIRED SKILLS

Sales strategy, Customer relations, Customer service, After sales, Sales support

REQUIRED EDUCATION

High, secondary school