Junior Operations Manager - Settlements & Liquidity

About HoneyCoin

HoneyCoin is building the financial infrastructure that powers Africa’s next wave of commerce. We enable businesses to collect, convert and settle money across borders quickly, affordably and reliably, using fiat and stablecoin rails.

Our Values

Agency | Work ethic | Sense of urgency | Attention to detail | Curiosity

Role Details

Department: Operations

Location: Nairobi, Kenya

Work model: Hybrid

Experience: 1+ year

Hiring manager: Hannah Awinja Maleche, Head of Operations

Role Purpose

Support HoneyCoin’s core financial pipelines of customer settlements and daily provider withdrawals. Connect internal liquidity dashboards with the movement of funds to keep daily operations running without interruption. This execution-focused role uses internal systems to make data-driven decisions and acts as the first line of defence in identifying late transactions and platform errors.

Key Responsibilities

1. Customer Settlements & Transaction Processing

Review, verify and settle high volumes of customer payments on time.

Monitor transaction status across customer-facing functions and admin platforms.

Update settlement information in real time to keep records accurate and current.

2. Provider Withdrawals & Float Management

Monitor operational dashboards and provider float to identify funding needs and maintain adequate liquidity.

Process manual and automated withdrawals to provider platforms based on dashboard instructions and the required amounts.

Maintain liquidity requirements and ensure seamless transfers of funds between different parts of the business.

3. Data Tracking & System Administration

Maintain daily withdrawal, deposit and settlement records using Excel, Cortex and other internal systems.

Download daily transaction statements and organise them into reporting formats to support settlements and reimbursements.

4. Issue Identification & Escalation

Monitor provider systems for downtime and payment withdrawal delays.

Log issues clearly and escalate detailed information to the Senior Operations Manager for troubleshooting.

Candidate Profile

Experience & Technical Knowledge

At least 1 year of experience in operations, fintech, finance or related data entry work.

Experience using Microsoft Excel to record information, produce reports and manage data.

Understanding of blockchain transactions.

Ability to quickly learn and navigate complex internal admin dashboards.

Forex or stablecoin transaction-flow experience is preferred but not required.

Key Skills & Competencies

A methodical, process-driven approach to executing tasks against dashboard metrics.

Strong attention to detail and accuracy in repetitive, high-volume financial transactions.

Clear, concise communication of issues to the Senior Operations Manager and other senior colleagues.

Reliability and ability to work effectively in a hybrid environment.

Success Measures

Timely and accurate customer settlements.

Provider float maintained against operational liquidity requirements.

Complete, current daily transaction records and statements.

Prompt identification, documentation and escalation of transaction delays and system issues.

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