JUNIOR TOUR CONSULTANT

NATURE OF JOB

FULL TIME

INDUSTRY

TRAVEL AND TOURISM

SALARY

KSHS.60,000 -80,000

JOB LOCATION

UPPER HILL

DUTIES AND RESPONSIBILITIES

· Assist in developing and customizing itineraries for corporate, leisure, and group travel, ensuring 100% alignment with client requirements.

· Support end-to-end tour operations, including bookings for flights, hotels, transfers, and excursions, achieving ≥ 98% accuracy in reservations.

· Respond promptly to client inquiries, providing information, updates, and solutions, maintaining a client satisfaction score of ≥ 4.5/5.

· Coordinate with suppliers and service providers, verifying confirmations, rates, and availability to ensure timely delivery of travel services.

· Prepare and maintain documentation including travel schedules, visa requirements, insurance, and tickets, ensuring 100% compliance with internal procedures.

· Support senior consultants in conducting B2B meetings, client briefings, and on-site tour inspections, contributing to smooth execution of all programs.

· Update internal databases and CRM systems with client, supplier, and booking information, ensuring real-time accuracy for reporting and decision-making.

· Assist in reporting, including daily operations updates, weekly booking summaries, and post-tour feedback, ensuring all reports are submitted on time.

· Identify opportunities for upselling or improving client experience, supporting business growth and increasing repeat client engagement by ≥ 10% annually.

· Participate in training programs to build knowledge in tour operations, destination expertise, and travel technology systems.

· Handle minor client or operational issues independently, escalating only when necessary, maintaining a swift issue resolution rate (<24 hours).

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Bachelor’s degree in Tourism & Hospitality Management, Travel & Tourism, Business Administration, or a related field.

· Short courses or certifications in Tour Operations, Travel Consultancy, or GDS systems (Amadeus, Galileo, Sabre) are an advantage.

· 2-3.5 years of experience in tour operations, travel consultancy, or a customer service role within a travel agency, tour company, or hospitality setting.

· Exposure to group travel coordination, itinerary planning, or corporate travel is desirable.

· Familiarity with GDS platforms, online booking tools, or CRM systems is preferred.

· Demonstrated ability to manage multiple tasks, communicate effectively, and deliver high-quality client service.

· Eagerness to learn and develop skills under the guidance of senior consultants.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.