Knowledge Centre Solutions Assistant

Locations:  Kenya

You must currently live in f the country above and have the legal right to work there.

As a global company with locations around the world, as you can opt to work from home or choose a hybrid approach where we have an office.

Salary

Kenya : 2,269,574 KES – 2,373,245 KESper annum (grade 3)

Employment and Contract Type

Permanent, Full-time

Who is Mauve Group, and what do we do?

Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EoR) and global employment solutions – powered by our all-in-one workforce management platform.

We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ sectors as they scale internationally and manage their global workforces.

Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process.

But that is not all. Mauve is a people-first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.

The Main Purpose of Your Role

A Knowledge Centre Solutions Assistant is responsible for supporting the Knowledge Centre department and team members, undertaking basic research activities, storage and retrieval of data relating to Employer of Record (EoR) country solutions, providing support in answering basic enquiries or handling and distributing queries to the relevant team members, updating internal software systems with relevant data on solutions and services providers, and general administrative tasks.

What Will You Be Doing as the Knowledge Centre Solutions Assistant?

Main Responsibilities

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• Support the research and collation of data required to assist the Knowledge Centre (KC) Solution Specialists and Team Lead to engage with prospective Employer of Record (EoR) and complementary Value-Added Service (VAS) service providers to produce EoR or VAS solutions.

• Research, collate, validate, and document data and information necessary in the process of establishing a new EoR or VAS solution, or to assist in the update of existing EoR or VAS solutions, in accordance with departmental processes set out by the KC Team Lead.

• Support KC Solution Specialists and Team Lead for liaison with local and international service providers to obtain cost-effective and efficient contracted services to facilitate new solutions.

• Provide support with the audit, checking and quality control of all EoR factsheets and breakdown of cost (BOC) documents following internal departmental processes and acting in conjunction with relevant internal departments e.g., payroll, contracts, and compliance department.

• Liaise and negotiate with local and international service providers (e.g., legal, tax, compliance) to assist KC Solutions Specialists and Team Lead to secure services.

• Maintain a standardised and consistent use of internal software systems to record and monitor EoR and complementary VAS services and to ensure management and maintenance of our internal database of service provider companies and contacts for source information and effective communications.

• Working on the direction of the KC Solution Specialists or Team Lead, ensure all new information received in relation to EoR solutions or other complementary VAS services, through internal solution research and development, or provided from other departmental information sharing processes (email, Viva Engage notifications, other chat functions etc.,) are verified and entered into the new internal software ‘The Single Source of Truth (SSOT)’ in accordance with provided guidelines.

• Support KC Solutions Specialists and Team Lead to build rapport with local and international service providers, including administrative support with ongoing regular audits to ensure relevance and compliance, to assist team members to optimise pricing and maintain efficiency of the solution.

• Ensure accurate and timely communication of new and updated solution information to internal stakeholders.

• Track and manage updates, version control, and distribution of solution information.

• Ensure continuity of information entered the SSOT is maintained and reviewed on a regular basis, in accordance with provided guidelines

• Assist KC Solution Specialists and Team Lead with research into competitor activity to enable them to maintain a reasonable oversight of competitor activities.

• Ensure regular reporting and liaison with the departmental manager, through regular meetings and one-to-one’s including discussions around resource, priorities, workloads, and challenges, providing recommendations for ways to improve effectiveness and efficiency.

• Provide administrative support to the KC Solution Specialists and Team Lead for any additional projects, data, or solution requirements, as necessary

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Qualifications

Essential

o   Educated to degree level; or comparable training/work experience (minimum of 6 years, ideally in a corporate enterprise)

Desirable

o   Business administration qualification

Knowledge & Experience

Essential

o   Experience of at least 3 years in an administrative position within a consultancy or services organization.  

Desirable

o   Familiarity with any or all the following: Business expansion, International Employment Law, Payroll, HR, Employer of Record (EoR), Corporate Immigration.

o   Additional foreign language(s).

Required Competencies:

Core Competencies

• Communication
• Teamwork
• Time Management
• Prioritisation
• Adaptability
• Problem Solving
• Critical Thinking

Technical & Functional Competencies

·        Advanced English communication skills, both written and verbal, with some experience in cross-cultural collaboration.

·        Strong research and analytical capabilities; a critical and lateral thinker who operates independently while fostering a collaborative work environment.

·        Strong organisational and time management abilities, able to adapt quickly and remain flexible in dynamic settings.

·        Enhanced interpersonal skills with an ability to cultivate trust and engagement across teams.

·        Good working knowledge of Microsoft Office Suite, Salesforce (or similar CRM tool), and SharePoint, with a proactive and positive attitude toward leveraging technology, including basic understanding of general-purpose and agentic artificial intelligence (AI) tools.

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP)
• Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.

Apply Now

Please direct your cover letter to Elias Mayemba, explaining why you want to work at Mauve Group and how your experience, skills, and qualifications align with the role.

Send your cover letter and CV in English, with the job title in the subject line, to recruitment@mauvegroup.com.

Good luck!

What’s Next?

• Applications close on 8th May 2026 – first interviews likely to be held week commencing 11th May 2026.
• Due to the high volume of applications, we may not be able to respond to everyone. If you have not heard from us by 15th May 2026, please consider your application unsuccessful on this occasion.
• We reserve the right to close the job posting early if we receive a high number of applications.

Data and Privacy Policy

We will only use your personal information with your consent and in accordance with applicable laws. For details, please read our privacy policy.

In your cover letter, please indicate if you would like to be considered for future opportunities if not selected for this role. If you do not specify, we will delete your personal information to comply with European law.

Equality & Diversity Statement

Mauve Group operates in many parts of the world, each with unique cultural identities, and is committed to equality of opportunity and freedom from discrimination.

We accept, respect, and celebrate diverse backgrounds, perspectives, and experiences. By embracing these differences, we drive innovation and business growth.