Knowledge Management Specialist

Minimum Requirements

• 5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have. 
  
• Experience working in large organisations with field staff is a plus. 
  
• Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
  
• Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.
  
• Exposure or interest in exploring how we can leverage AI within the KM system.
  
• Highly organized, detail-oriented, and comfortable managing multiple tasks.
  
• Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
  
• Strong interpersonal skills, including the ability to build trust and collaborate across teams.
  
• Proactive, curious, and motivated by a strong sense of ownership.
  
• Commitment to Food for Education’s mission and values.
  

Key ResponsibilitiesGovernance & standards

• Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.
  
• Define and roll-out F4E’s knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.
  
• Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework. 
  

 Knowledge Champion Network

• Build relationships across all the functions in the organisation. 
  
• Recruit, brief, and engage a Knowledge Champion in every department.
  
• Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)
  

Knowledge Management System Roll-Out & Maintenance

• Conduct research and work alongside the tech team to roll out the desired knowledge management system. 
  
• Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub. 
  
• Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance. 
  

Analytics & Continuous Improvement 

• Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc
  
• Track and report knowledge base usage and adoption metrics.
  
• Collect feedback from teams and propose improvements to both content and systems.
  
• Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.
  

Minimum Requirements

• 5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have. 
  
• Experience working in large organisations with field staff is a plus. 
  
• Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
  
• Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.
  
• Exposure or interest in exploring how we can leverage AI within the KM system.
  
• Highly organized, detail-oriented, and comfortable managing multiple tasks.
  
• Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
  
• Strong interpersonal skills, including the ability to build trust and collaborate across teams.
  
• Proactive, curious, and motivated by a strong sense of ownership.
  
• Commitment to Food for Education’s mission and values.
  

Key ResponsibilitiesGovernance & standards

• Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.
  
• Define and roll-out F4E’s knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.
  
• Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework. 
  

 Knowledge Champion Network

• Build relationships across all the functions in the organisation. 
  
• Recruit, brief, and engage a Knowledge Champion in every department.
  
• Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)
  

Knowledge Management System Roll-Out & Maintenance

• Conduct research and work alongside the tech team to roll out the desired knowledge management system. 
  
• Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub. 
  
• Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance. 
  

Analytics & Continuous Improvement 

• Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc
  
• Track and report knowledge base usage and adoption metrics.
  
• Collect feedback from teams and propose improvements to both content and systems.
  
• Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.