LAPTOP AND MOBILE PHONE TECHNICIAN

Job Title: Laptop and Mobile Phone Technician

Job Type: Full-time

Minimum Education: Diploma for laptop repairs; O-Level (KCSE) or equivalent for mobile phone repairs

Experience: At least 2 years of practical experience in laptop and/or mobile phone repairs

Job Summary

We are seeking a skilled and experienced Laptop and Mobile Phone Technician to diagnose, troubleshoot, repair, and maintain laptops and mobile phones. The ideal candidate should have hands-on technical experience in device repairs, hardware and software troubleshooting, and component replacement, while providing excellent customer service.

Key Responsibilities 

• Diagnose and troubleshoot hardware and software issues affecting laptops and mobile phones.
• Repair and replace faulty components, including laptop screens, keyboards, batteries, charging ports, phone screens, speakers, microphones, and other internal components. Install, configure, and update operating systems and software applications where necessary.
• Troubleshoot charging, display, power, network connectivity, audio, and performance-related issues.
• Perform routine servicing and preventive maintenance on laptops and mobile phones.
• Test repaired devices to ensure they are functioning correctly before returning them to customers.
• Identify faults accurately and recommend appropriate repair solutions.
• Advise customers on device maintenance, repair options, and proper handling of electronic equipment.
• Maintain accurate records of repairs, spare parts used, and services provided.
• Handle customer devices responsibly and maintain the confidentiality of customer information.
• Maintain repair tools and equipment in good working condition.
• Ensure the workstation remains clean, organized, and safe.

Qualifications and Requirements

• A Diploma in Information Technology, Computer Science, Electronics, or a related field.
• At least 2 years of hands-on practical experience in laptop and/or mobile phone repair.
• Strong knowledge of hardware diagnostics, component replacement, and software troubleshooting.
• Familiarity with common laptop and mobile phone models, repair tools, and techniques.
• Good analytical and problem-solving skills.
• Attention to detail, honesty, and responsibility when handling customer devices.
• Good communication and customer service skills.
• Ability to work independently and deliver timely, quality repairs.

How to Apply

Interested and qualified candidates should submit their updated CVs and applications through the application channel provided.