Loan Recovery Assistant

Key Responsibilities

• Follow up on non-performing loans through calls, emails and text messages.
  
• Manage direct debits: extract from loan forms, process and submit to banks, reconcile monthly, follow up and report.
  
• Manage check-off: send check-off advice and clearance letters to members and employers, follow up and report.
  
• Communicate and issue default notices as per policy.
  
• Attend to member inquiries relating to their accounts.
  
• Refund guarantors where defaulters have made payments.
  
• Process invoices from debt collectors and other recovery service providers.
  
• Prepare periodic reports on delinquent loans and accounts.
  
• Verify member information, documents and bank statements during loan assessment.
  
• Enforce the tier system on deposit contributions and handle guarantor substitution per policy.
  
• Any other lawful duties as may be assigned.
  

Qualifications

• Bachelor's degree in Finance, Accounting, Credit Administration, Co-operative Management or a related field.
  
• CPA Finalist or Certified Credit Professional (CCP).
  
• Minimum 2 years' relevant experience in credit management, in a similar position.
  
• Must meet the requirements of Chapter Six of the Constitution of Kenya.
  

Key Competencies

• Negotiation, persuasion and strong business communication skills.
  
• Credit monitoring, portfolio management and risk awareness.
  
• Advanced Microsoft Excel and word-processing skills.
  
• Analytical, problem-solving and records-management skills.
  
• High integrity, emotional intelligence and good interpersonal skills.