M-Pesa Administrator
Ramoz Communications Ltd
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Job summary
Open vacancy for Mpesa Administrator
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
DUTIES & RESPONSIBILIES
JOB DESCRIPTION
As an Mpesa Administrator below is the outline of your duties and responsibilities:
1. Must be familiar with the Partner Portal in performing the following functions:
▪ Airtime, Lines, Simex and Devices Order Processing
▪ Stolen Airtime Blocking
▪ Agent till Swaps
▪ PUK Requests for Sub Agents
▪ Mini store Picklist Nominations for Order Collection
▪ SR – Requests for Admin Password Resets or till swaps
2. M-Pesa management duties
▪ Branch Float reconciliations with banks statements and M-Pesa Portal
▪ Manage a portfolio of Mpesa aggregators, maintain database of the same as you ensure they have continuous growth in commissions and targets.
▪ Primary and assistants pin resets
▪ Suspension and un-suspension of tills
▪ Activation of swapped tills
▪ Generation of M-Pesa statements
▪ Checking of commissions
▪ Ensuring that all agents maintain the minimum float balances
▪ Initiating or finalizing of M-Pesa transactions.
▪ Proper maintenance of sub-agents KYC documents and ensuring that there is full compliance.
▪ Swapping and relocation of non-performing tills
3. Ensuring that customer care desk attendants’ performance is keenly monitored to ensure that such incidences of unauthorized simswaps are curbed.
4. Compliance and risk management – ensure that agents comply with all legal and regulatory requirements and also help agents implement security measures to mitigate fraud and other risks.
5. Relationship management – maintain a good working relationship with agents and act as a point of contact between the agents and Safaricom.
6. Agent recruitments –oversee the process of recruiting new M-Pesa agents and provide them with comprehensive training on M-Pesa.
7. Assist in administrative functions of the company
8. From time to time he/she may be allocated accounting tasks such as sales posting and reconciliation
9. Any other duty that may be allocated by the management.
Also note that roles can change from time to time depending on the needs and demands of work.
Most preferably Male for this position with at least past experience in a similar role.
Salary expectation (30k-35k) NET.
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