Manager, Core Systems

Key Responsibilities

Application Management and Support —30%

• Ensure 24/7 availability and optimal performance of all business applications, including core banking and payments systems, in alignment with IT policies and the bank’s strategicobjectives.
  
• Oversee and manage business applications, ensuring stability, security, andefficiency.
  
• Troubleshoot and resolve application issues, minimizing downtime and ensuring quick incidentresolution.
  
• Coordinate with vendors and internal teams to resolve issues and manage patch updates and versionupgrades.
  

System Enhancements and Optimization —20%

• Identify opportunities to improve banking applications, enhance user experience, and increase operationalefficiency.
  
• Implement system enhancements based on business and regulatoryrequirements.
  
• Perform performance tuning, system optimization, and automation of manualprocesses.
  

Security and Compliance —10%

• Ensure all applications adhere to security best practices and comply with regulatoryrequirements.
  
• Participate in IT risk assessments and security audits, ensuring appropriate controls are inplace.
  

Technical Expertise and Development —20%

• Ensure seamless integration of banking applications with other enterprisesystems.
  
• Conduct root cause analysis and proactively address potential issues before they affect businessoperations.
  
• Support the development and testing of new features, APIs, and interfaces for bankingsolutions.
  

Project Management and Stakeholder Management —20%

• Collaborate with business units, IT teams, and third-party vendors to manage projectlifecycles.
  
• Participate in business requirements gathering and ensure timely execution ofprojects.
  
• Assist with regulatory and audit compliance relating to bankingapplications.
  

Key Relationships

• Directreports: None(N/A).
  
• Customers of the position: All bankstaff.
  

Education, Knowledge, Skills, and Experience Requirements

Education andExperience

• Bachelor’s degree in Computer Science, Information Technology, or a relatedfield.
  
• At least five years of experience managing business applications, preferably in the banking or financial servicessector.
  

Technical Knowledge andSkills

• Strong knowledge of banking systems, middleware solutions, and digital bankingapplications.
  
• Proficiency in SQL, Oracle database management, APIs, and systemintegrations.
  
• Hands-on experience working with Oracle FLEXCUBE bankingapplications.
  
• Hands-on experience working with payments and money transferapplications.
  
• Hands-on experience with IT service management frameworks, particularly ITIL, is an addedadvantage.