Manager, Server and Storage

ABOUT THE COMPANY

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

JOB SUMMARY

Job SpecificationsAcademic QualificationsBachelor’s degree in Computer Science or related IT field.Professional QualificationsITIL, MCSE, Server & Storage Administration training (or equivalent).ExperienceMinimum 5 years’ relevant experience.Technical CompetenciesKnowledge of change management tools and processes (versioning, defect tracking, release management).Functional and technical expertise in enterprise systems platforms, including multi-country implementation, support, integration, and development/customisation.Behavioural CompetenciesProactive and innovative in addressing user and business IT needs.Passionate about IT and business.Results-oriented and achievement-driven.Resilient and able to work under pressure.Goal-driven, receptive to new ideas, and adaptable to change.Self-reliant with strong networking and relationship-building skills.Leadership, team-building, and mentoring abilities.Excellent interpersonal, written, and verbal communication skills.Able to operate in a multicultural environment.Proactive initiator, able to identify and act on opportunities.

RESPONSIBILITIES

Server Infrastructure (20%)Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.Server hardware support and maintenance in collaboration with selected partners and vendors.Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.Management of projects related to enterprise infrastructure.Management of enterprise applications that relate to the daily operations of the bank.Serve as an escalation point and/or backup for end-user issues.Management of documentation – SOPs, inventory, and architecture diagrams.Storage, Backup and Recovery Infrastructure (20%)Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank's requirements.Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank's infrastructure.Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.Security and Compliance (20%)Implement server and storage security policies and controls following Bank's requirements.Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.Ensure compliance with regulatory policies.Business Continuity Planning (20%)Assist in the development of a Business Continuity Plan utilising server and storage technology.Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.Liaise with partners (where applicable) for the deployment of the BCP.Liaise with other internal IT/business units for maintenance and deployment of the BCP.Invoke and revoke disaster recovery of all systems.Learning and Growth (20%)Train and mentor colleagues in the department.Provide leadership and direction to colleagues attached to the unit.Documentation.Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.Lead by example and inspire others to follow.

REQUIRED SKILLS

Outsourcing, System administration, System architecture, Server management

REQUIRED EDUCATION

Bachelor's degree