Maua Customer Development Representative

ABOUT THE COMPANY

At Mars we’re looking for experienced candidates who push the limits of what’s possible and have the desire to develop and grow. We want a diverse group of people who have one thing in common – they can take what they’ve learned today and do even more tomorrow.

JOB SUMMARY

What are we looking for?A university degree, preferably in Entrepreneurship, Sustainability, or Business Management.A minimum of 5 years’ experience with a proven track record in managing livelihood improvement projects within the private sector or NGOs.You must be passionate about driving economic growth for underserved populations and comfortable working in slums and other remote areas of the country.Knowledge and experience in distribution, community outreach programs, and people management.Excellent oral and written communication skills, with working knowledge of Kiswahili being essential.Someone who is comfortable working within an agile, startup-like business context.

RESPONSIBILITIES

Recruit, train, and retain a network of micro-entrepreneurs (Uplifters, Hawkers, and Stockpoints) in hard-to-reach communities.Identify and develop new areas for geographical expansion, including creating rollout plans and routes.Deliver on sales volume targets and collaborate with internal teams to ensure stock availability and execute operational plans.Conduct training and development for entrepreneurs through the MAUA Academy, mentorship, and other capacity-building programs.Manage local operations, including budgeting, reporting on performance metrics, and representing the Maua Business in local forums and stakeholder meetings.Collect and encode data to support the measurement and evaluation of the Maua program, including tracking non-financial performance metrics.

REQUIRED SKILLS

Market research, intelligence, Customer relations, Account management, Customer support, CRM systems, Business development

REQUIRED EDUCATION

Bachelor's degree