Medical Records Specialist

About the Role

A leading U.S.-based Personal Injury Law Firm is seeking a Medical Records Specialist to support its growing operations team. This role is ideal for professionals with 1-2 years of experience handling medical records within a law firm and a background in healthcare, nursing, medical administration, or related fields.

Key Responsibilities

• Request medical records, bills, imaging, and supporting documentation from healthcare providers.
  
• Follow up with providers to ensure timely receipt of records.
  
• Track request status and maintain accurate updates in the case management system.
  
• Upload, organize, and review records for accuracy and completeness.
  
• Identify missing documents or discrepancies and escalate as needed.
  
• Collaborate with legal and operations teams on case status updates.
  
• Maintain detailed documentation while handling sensitive information with confidentiality.
  

Requirements

• 1-2 years of medical records experience within a law firm (required).
  
• Background in healthcare, medical administration, nursing, life sciences, or a related field preferred.
  
• Experience requesting records from U.S.-based providers is a plus.
  
• Familiarity with Litify, Filevine, Needles, SmartAdvocate, or similar case management systems preferred.
  
• Strong English communication skills.
  
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  

Tools

• Litify or similar case management systems
  
• Microsoft Outlook & Teams
  
• Medical provider portals
  
• Document management systems
  

What Success Looks Like

• Medical records are requested, tracked, and uploaded accurately and on time.
  
• Follow-ups are proactive and well documented.
  
• Case files remain organized and complete.
  
• Internal teams have visibility into case progress and outstanding items.
  

Location: Remote

Employment Type: Full-Time

Industry: Personal Injury Law / Legal Services

Language: Advanced English Required