Merchant Fraud Monitoring Analyst

Job Title: Merchant Fraud Monitoring Analyst
Department: Operations
Reports To: Manager, Fraud Risk Management
Location: Nairobi, Head Office
Job Grade: Contract Staff
Availability: Immediately

JOB PURPOSE

Our client in the banking sector requires a Merchant Fraud Monitoring Analyst to monitor merchant activity continuously to identify potential fraud, non‑compliance, or abnormal patterns, and take decisive action to safeguard the Bank, customers, and the wider payments ecosystem. The role holder will be required to assess accurately and act on suspicious or unusual card and merchant transactions referred through fraud‑detection tools, ensuring timely intervention to prevent loss to the Bank or customers. They will maintain a strong customer‑centric focus while processing merchant issues in line with Central Bank regulation and Card scheme rules.

RESPONSIBILITIES

• Fraud Detection & Transaction Monitoring: Monitor transactions, merchant activity, and ATM operations to identify suspicious or unusual activities, investigate flagged transactions, and act on any detected fraud risks or scams.
  
• Merchant & Third-Party Oversight: Oversee merchant and third-party agent activities by reviewing transactions, business operations, websites, products, and services to ensure compliance with scheme rules and legal requirements.
  
• Compliance & Risk Mitigation: Monitor merchant screening and payment intelligence alerts, support fraud investigations, report suspicious activities, and provide recommendations to reduce fraud, chargebacks, and operational risks while ensuring regulatory compliance.
  
• Data Quality & Reporting: Ensure accuracy and quality of data captured in acquiring systems while maintaining proper records and reports of suspicious activities and investigation outcomes.
  
• Stakeholder Engagements: Collaborate with internal teams and external industry bodies to obtain required information, provide fraud and chargeback guidance, and support reporting obligations to regulatory and industry
  

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Finance, Criminology, Business, or a related field.
  
• Minimum 2-3 years of experience in fraud monitoring, risk management, or banking operations.
  
• Familiarity with payment system regulations and anti-money laundering (AML) practices.
  

SKILLS AND COMPETENCIES

• Strong analytical and investigative skills.
  
• Proficiency in fraud detection software and data analysis tools
  
• High attention to detail and ability to identify patterns in large datasets.
  
• Excellent communication skills for reporting and inter-departmental coordination.
  
• Strong analytical and problem-solving skills.
  
• Ability to work independently and meet tight deadlines.
  
• Strong communication and interpersonal skills.
  

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