Mobility Solutions Intern

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.

JOB SUMMARY

A Mobility Solutions Intern is an entry-level professional who supports the coordination of employee movement across locations within a multinational organization. Under supervision, the intern assists with administrative and logistical tasks related to relocations, international assignments, and expatriate programs, including documentation, case tracking, and employee communication, while gaining hands-on experience in global mobility operations and compliance.

RESPONSIBILITIES

Responsibilities Employee Support: Assist in providing basic guidance to expatriates and their families before, during, and after assignments by sharing resources, answering common questions, and escalating complex concerns to senior team members.Housing and Relocation: Support the coordination of housing searches, moving services, and shipment logistics by liaising with vendors and tracking progress.Data Management: Help maintain accurate records of mobility cases, expenses, and compliance documents, and support report preparation and data tracking.Site Visits: Support the coordination of site visits, including preparing invitation letters, arranging logistics and accommodation, and assisting with visitor support where required.Stakeholder Communication: Assist in communicating with internal teams such as HR, finance, and operations to ensure smooth coordination of mobility activities.Repatriation: Provide administrative support for repatriation processes, including documentation and coordination of return logistics.Communication: Maintain regular updates with relocating employees and relevant departments, ensuring timely information sharing and escalating issues when necessary.Continuous Improvement: Contribute ideas and feedback to improve mobility processes and assist in gathering data for program reviews.RequirementsDegree/Diploma in Business Administration, Human Resource Management, Supply Chain/Logistics, International Business, Communications, Public Relations, or a related fieldAbility to Work Independently: Demonstrates reliability and the ability to manage assigned tasks with minimal supervision, while remaining effective in a fast-paced, multicultural environment.Cultural Awareness: Shows openness to learning about different cultures and an understanding of the challenges employees and their families may face during relocations, enabling supportive and respectful interactions.Basic Problem-Solving Skills: Able to identify issues, suggest practical solutions, and escalate complex relocation or logistics challenges to senior team members when necessary.Excellent communication skills, both written and verbal, are essential for interacting with employees, vendors, government authorities, and other stakeholders involved in the mobility process.A good team player with strong interpersonal skillsBasic understanding of Kenyan immigration laws, labor regulations, and tax implications related to expatriate assignments is crucial.

REQUIRED SKILLS

Logistics planning and management, Reporting, Labour/employment law, Documentation and record keeping

REQUIRED EDUCATION

Diploma, Associate's degree