MOMBASA OPERATIONS OFFICER

  Position: Mombasa Operations Officer

Department: Operations Location: Mombasa, Kenya

Role Overview: The Mombasa Operations Officer will oversee and coordinate the company's daily operational activities in Mombasa, ensuring efficient management of vehicles, drivers, transfers, safaris and tour representatives.

The successful candidate should be capable of independently managing daily operations while maintaining communication and accountability to the Head Office Operations Manager in Nairobi.

Key Responsibilities:

● Coordinate daily vehicle, driver and tour guide assignments.

● Oversee airport transfers, hotel transfers and safari departures originating from Mombasa.

● Supervise and coordinate the Mombasa-based tour representatives.

● Monitor vehicle availability, readiness, cleanliness and operational standards.

● Ensure drivers and tour representatives follow company procedures and service standards.

● Handle daily operational challenges and resolve guest-related issues.

● Monitor operational expenses and ensure proper reporting and accountability.

● Coordinate vehicle servicing and maintenance requirements.

● Ensure accurate reporting of completed trips, incidents and operational activities.

● Maintain communication with hotels, suppliers and other operational partners.

● Submit regular operational reports to the Head Office Operations Manager.

Minimum Requirements:

● Diploma or Bachelor's degree in Tourism Management, Travel & Tourism, Business Administration or a related field.

● At least 3 years of experience in tourism, travel operations, transport coordination or hospitality management.

● Previous experience supervising drivers and coordinating tour operations.

● Good knowledge of Mombasa, Diani, Tsavo and other coastal tourism destinations.

● Strong organisational, leadership and problem-solving skills.

● Good communication and interpersonal skills.

● Computer literacy and proficiency in Microsoft Office.

● Ability to work independently and make sound operational decisions.

Additional Considerations:

The Mombasa Operations Officer should have the authority to coordinate daily assignments and enforce operational standards.

However, serious disciplinary matters, major vehicle expenditure, financial approvals and significant operational decisions will remain subject to approval by the Operations Manager at Head Office in Nairobi.

We are looking for someone who is proactive, accountable and capable of managing daily operations with minimal supervision