Officer – Facilities and Administration

ABOUT THE COMPANY

Rafiki Microfinance Bank Limited is the premier relationship microfinance institution, the first to be owned by a commercial bank in the Kenyan market. Rafiki Microfinance Bank was conceived by Chase Group in 2009 and subsequently began operations in 2011.
Our objective is to grow a huge youth brand proposition by focusing on distinctive customer service. Our investment in the best human capital uniquely identifies us in the Kenyan market space. We have grown from a 2 branches foot print in year 2011 to 18 banking branches.
We endeavor to widen financial access in the microfinance sector through multiple delivery channels and are distinctively positioned to empower communities we operate in to come out of poverty and live in dignity; and for businesses, we enable them to upscale thereby creating wealth and generating employment opportunities to many.

JOB SUMMARY

Qualifications and ExperienceDiploma in Facilities Management, Building and Construction, Electrical Engineering, Property Management, Business Administration, or a related field.Bachelor's Degree in a relevant field will be an added advantage.Minimum of 2 years' experience in facilities management, office administration, property management, or building maintenance.Experience coordinating contractors, service providers, and maintenance activities.Experience in a banking, corporate, or multi-branch environment will be an added advantage.Knowledge, Skills and CompetenciesKnowledge of facilities management, office administration, and building maintenance systems.Understanding of occupational health and safety requirements.Strong planning, organizational, and coordination skills.Good communication and stakeholder management skills.Strong problem-solving ability and attention to detail.Customer service orientation and ability to work under minimal supervision.High levels of integrity, accountability, and professionalism.Professional certifications in Facilities Management, Occupational Health & Safety, orProject Management will be an added advantage.Method of ApplicationQualified and interested candidates are invited to submit their applications, including a detailed CV

RESPONSIBILITIES

Facilities ManagementCoordinate preventive and corrective maintenance of Bank premises, equipment, and physical assets.Supervise and monitor service providers undertaking repairs and maintenance works.Carry out minor repairs including plumbing, electrical, masonry, and general maintenance works.Coordinate generator servicing, maintenance schedules, and fuel card top-ups to ensure uninterrupted operations.Conduct routine inspections of facilities and identify maintenance requirements.Follow up and ensure timely resolution of facility-related issues raised by branches and departments.Administration and Office OperationsSupport the day-to-day administration and smooth running of Head Office and branch operations.Coordinate office support services including cleaning, security, waste management, courier services, and office upkeep.Monitor office supplies and administrative consumables and initiate replenishment requests as required.Coordinate office moves, workspace arrangements, and allocation of office resources.Maintain records of maintenance requests, service provider engagements, and administrative activities.Assist in managing staff accommodation, utility services, and other administrative support functions where applicable.Support implementation of workplace health, safety, and environmental standards.Prepare periodic reports on facilities and administrative activities and provide timely updates on outstanding issues.

REQUIRED SKILLS

Quality control and supervision, Property management, Budgeting, financial planning, Documentation and record keeping

REQUIRED EDUCATION

Diploma, Associate's degree