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4 weeks ago

Job Summary

We are seeking a dynamic and highly motivated individual to join our team as an Operations Analyst. This role involves overseeing the efficient operation of our branch office, ensuring exceptional customer service, effective marketing strategies, and seamless coordination with various departments.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

1.      They will provide support to newly hired staff members by offering training on operational procedures. 

2.      The candidate will ensure that deliveries and pickups from the airport/park are completed in a timely manner while adhering to all operational procedures. 

3.      They will report and escalate any unresolved Operations issues to management and provide justifiable reasons for any deviations from standard procedures. 

4.      The ideal candidate will be responsible for serving as the initial point of contact for Operations issues, such as escalations and requisitions. 

 

5.      Additionally, the candidate will provide recommendations and suggestions to enhance the Operations department.     Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.

 

6.      Ensure real time status updates of all client requests across all service areas

7.      Able to market the company to include attending events to promote the company

8.      Work with sales/marketing staff to convert prospects into actual and satisfied users.

9.      Provide an exceptional customer experience to all clients – online, over the phone and in person

10.   Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
      Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met

 

11.   Ability to examine online stores and successfully complete purchase requests

12.   Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc

13.   Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.

14.   Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.

15.   Excellent customer service and able to professionally interact with customers in person and over the phone

16.   Able to quickly learn new programs and processes

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