Operations Manager
Job summary
We are a fast-growing microcredit company seeking a highly competent and hands-on Operations Manager to lead a full operational sector (region). This is a senior, performance-driven role responsible for managing multiple layers of teams including Cluster Managers, General Monitoring Officers and Sales Executives, while driving portfolio quality, growth, and operational discipline.
Job descriptions & requirements
Company: Oya Microcredit Ltd
Location: Various regions across the country (flexible placement)
Employment Type: Full-Time
Reports To: Head of Operations
The ideal candidate must be deeply experienced in field operations, credit management, and team leadership, with the ability to deliver results in a fast-paced, high-accountability environment. The ideal candidate should be hands-on, strategic, and able to balance field execution with overall business management.
Qualifications & Experience
• Bachelor’s Degree in Business, Finance, or a related field
• Minimum 3+ years’ experience in a senior operations/field management role in:
o Microfinance / Microcredit (highly preferred) o Banking (Retail/SME lending)
o Telecommunications (Sales & Distribution)
• Proven experience managing large, field-based teams across multiple locations
• Demonstrated success in portfolio growth and debt recovery
• Must be a Kenyan
Key Competencies
• Strong leadership presence. Ability to command, influence, and drive performance
• Execution-focused i.e delivers results, not just plans
• Highly analytical with strong grasp of portfolio performance metrics
• Firm but fair in managing teams and enforcing accountability
• High resilience and ability to operate under pressure and long working hours
• Strong decision-making and problem-solving skills
• Excellent communication and stakeholder management skills
• Deep understanding of mass and middle-market lending dynamicsties
**Male candidates are encouraged to apply*
About Oya Microcredit Limited
Oya Microcredit Limited is a reputable financial institution based in Kenya, dedicated to providing accessible and affordable financial services to individuals and small businesses. As a customer-centric organization, Oya Microcredit Limited aims to empower its clients by offering a range of financial products and services tailored to meet their specific needs.
With a strong commitment to financial inclusion, Oya Microcredit Limited has helped thousands of individuals and businesses access the funds they need to grow and prosper. The company's innovative approach to microfinance has earned it a reputation as a leader in the industry, known for its transparency, reliability, and customer service.
At Oya Microcredit Limited, we believe in the power of financial empowerment to transform lives and communities. Join us in our mission to create a financially inclusive society where everyone has the opportunity to achieve their dreams. Apply now and be part of a dynamic team that is making a positive impact in Kenya.
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