OPERATIONS MANAGER

The Opportunity

A well-established service company is looking for an Operations Manager to lead its teams across multiple client (50+) locations. You will be the face of the company at every client site. You will build strong client relationships, make sure every location runs safely and professionally, and find practical solutions before small problems grow into big ones.

What You Will Do

* Lead day-to-day operations at multiple client locations at the same time, keeping the same high standard of service at every site.

* Be the face of the company and the main contact for clients at every location. Know the key people at each site, hold regular service reviews and keep clients satisfied.

* Make sure every site delivers what the client contract promises, including the agreed service levels.

* Be solutions-oriented. Spot problems early, act on them quickly and put lasting fixes in place.

* Lead, coach and develop a large field team of supervisors and staff spread across sites. Set clear expectations, plan staffing ahead so no site is left uncovered, and tackle underperformance directly.

* Enforce health and safety standards and make sure staff wear the right protective equipment at all times.

* Find ways to work more efficiently, such as better scheduling, simpler processes and stronger controls to prevent loss and theft.

* Prepare accurate weekly and monthly reports for clients and management, backed by regular checks, reconciliations and variance analysis.

* Prepare and manage the annual operations budget, track spending against it, and find ways to cut costs and grow revenue, including sales at existing client sites.

You Will Have

* A bachelor’s degree in business, operations or a related field.

* At least 5 years’ experience managing busy operations across multiple sites or client locations.

* Experience leading a large field workforce.

* A proven record of building and keeping client relationships, and the confidence to represent a company to senior client stakeholders.

* A hands-on, solutions-focused approach and calm judgement under pressure.

* Sales experience and strong negotiation skills.

* Strong Excel and data analysis skills.

* High integrity. You hold yourself to the same standards you expect from your team.