Operations Staff

# About ZARIBEE

ZARIBEE Kenya Limited is a Nairobi-based company that provides asset finance for income-generating motorcycles. We support Boda Boda riders by providing them with access to their own vehicles through structured payment plans — helping them build their livelihoods and ultimately own their motorcycles. Since

launch, we have supported over 5,000 riders across Kenya. ZARIBEE is not just a finance provider; we walk alongside our customers throughout the entire contract period with hands-on operational support.

# About the Role

We are hiring Operations Staff — an entry-level generalist position that serves as the starting point for all operations roles at ZARIBEE.

You will not be assigned to a fixed role from the beginning. Instead, you will go through a structured onboarding program to understand our customers and operations from the ground level:

1. Field Training (at least 2 weeks) — Work directly with Boda Boda riders through marketing activities and customer interviews to understand their needs and challenges

2. Office Training — Learn internal operations, processes, and systems across different teams

3. Role Assignment — Based on your performance, strengths, and business needs, you will be assigned to one of the following teams:

Customer Service:

Handle customer inquiries, explain contract details, support customers through the booking and dispatch process

KYC:

Verify customer identities and documents to ensure our services reach honest, hardworking riders who genuinely intend to build their livelihoods

Supply Chain Management:

Manage motorcycle orders and stock, coordinate vehicle preparation and inspection, ensure timely dispatch to customers

Customer Success (Rider Management):

Build relationships with riders, monitor payment status, visit customers in the field, and support them to succeed

Insurance:

Support customers in reporting accidents and incidents, guide them through insurance procedures, and follow up on claims

Your role title will change upon assignment. This is a career path — not just a job.

# What We Are Looking For

We focus on your mindset and potential, not your background or certificates.

Essential:

• Willingness to work both in the field and at the office, and engage with customers directly
• Strong communication and listening skills
• Agility to adapt to new environments and learn quickly
  
• Patience to grow and openness to feedback
  
• Basic computer proficiency
  
• Ability to communicate effectively in English (both spoken and written)

Desirable:

• Experience in customer-facing roles
  
• Experience in a start-up environment
  
• Familiarity with the lending or motorcycle industry in Kenya

# Terms of Employment

Employment Status: Full-time

Contract Period:

6 months (renewable). First 3 months is a probation period with an examination at the end

Compensation:

Ksh 30,000 - Ksh 60,000 (depending on competency)

Working Hours:

Monday to Saturday, 8:00 AM - 5:00 PM (including 1 hour lunch). Saturday is a half-day

Location:

Gil Gil Road No.18, Industrial Area, Nairobi

# Hiring Process

Our hiring process is designed for both the candidate and ZARIBEE to understand each other:

1. Application — Submit your application through our official formSubmit your application through our official form

2. Online Interview — A short conversation for us to get to know each other

3. Skillset Check Test — A brief online test to understand your current skill level

4. Half-day Program — An in-person session at our office to experience how we work

5. Final Interview — The last step before making a hiring decision

6. Job Offer

# How to Apply

Visit our recruiting page ZARIBEE Crossing to learn more about our company, culture, and the role in detail. You can submit your application from there.

Important: ZARIBEE Kenya Limited does NOT charge any fees at any stage of the hiring process. If anyone asks you for money to secure a job at ZARIBEE Kenya, it is a SCAM. Please report such incidents immediately.