Operations Staff

Company: ZARIBEE Kenya Limited

Location: Nairobi, Industrial Area

Job Type: Full-time

Experience Level: Entry Level

Salary Range: Ksh 30,000 - Ksh 60,000 per month

Industry: Financial Services

Apply URL: https://zaribee.notion.site/ZARIBEE-Crossing-10d912900d65804699d3c2e6974484dc

Job Description

About ZARIBEE

ZARIBEE Kenya Limited is a Nairobi-based company that provides asset finance for income-generating motorcycles. We support Boda Boda riders by providing them with access to their own vehicles through structured payment plans — helping them build their livelihoods and ultimately own their motorcycles. Since launch, we have supported over 5,000 riders across Kenya. ZARIBEE is not just a finance provider; we walk alongside our customers throughout the entire contract period with hands-on operational support.

About the Role

We are hiring Operations Staff — an entry-level generalist position that serves as the starting point for all operations roles at ZARIBEE.

You will not be assigned to a fixed role from the beginning. Instead, you will go through a structured onboarding program to understand our customers and operations from the ground level:

1.      Field Training (at least 2 weeks) — Work directly with Boda Boda riders through marketing activities and customer interviews to understand their needs and challenges

2.      Office Training — Learn internal operations, processes, and systems across different teams

3.      Role Assignment — Based on your performance, strengths, and business needs, you will be assigned to one of the following teams:

Team

What You Will Do

Customer Service Handle customer inquiries, explain contract details, support customers through the booking and dispatch process

KYC

Verify customer identities and documents to ensure our services reach honest, hardworking riders who genuinely intend to build their livelihoods

Supply Chain Management

Manage motorcycle orders and stock, coordinate vehicle preparation and inspection, ensure timely dispatch to customers

Customer Success (Rider Management)

Build relationships with riders, monitor payment status, visit customers in the field, and support them to succeed

Insurance

Support customers in reporting accidents and incidents, guide them through insurance procedures, and follow up on claims

Your role title will change upon assignment. This is a career path — not just a job.

What We Are Looking For

We focus on your mindset and potential, not your background or certificates.

Essential:

·        Willingness to work both in the field and at the office, and engage with customers directly

·        Strong communication and listening skills

·        Agility to adapt to new environments and learn quickly

·        Patience to grow and openness to feedback

·        Basic computer proficiency

·        Ability to communicate effectively in English (both spoken and written)

Desirable:

·        Experience in customer-facing roles

·        Experience in a start-up environment

·        Familiarity with the lending or motorcycle industry in Kenya

Terms of Employment

Employment Status: Full-time

Contract Period

6 months (renewable). First 3 months is a probation period with an examination at the end

Compensation

Ksh 30,000 - Ksh 60,000 (depending on competency)

Working Hours

Monday to Saturday, 8:00 AM - 5:00 PM (including 1 hour lunch). Saturday is a half-day

Location

Gil Gil Road No.18, Industrial Area, Nairobi

Hiring Process

Our hiring process is designed for both the candidate and ZARIBEE to understand each other:

4.      Application — Submit your application through our official form

5.      Online Interview — A short conversation for us to get to know each other

6.      Skillset Check Test — A brief online test to understand your current skill level

7.      Half-day Program — An in-person session at our office to experience how we work

8.      Final Interview — The last step before making a hiring decision

9.      Job Offer

How to Apply

Visit our recruiting page ZARIBEE Crossing to learn more about our company, culture, and the role in detail. You can submit your application from there.

Important: ZARIBEE Kenya Limited does NOT charge any fees at any stage of the hiring process. If anyone asks you for money to secure a job at ZARIBEE Kenya, it is a SCAM. Please report such incidents immediately.