OTS COORDINATOR (OPERATIONS & TECHNICAL SUPPORT)

JOB TITLE

OTS COORDINATOR (OPERATIONS & TECHNICAL SUPPORT)

NATURE OF JOB

FULL TIME

INDUSTRY

OIL &GAS/ENERGY

SALARY

KSHS.180,000

JOB LOCATION

NAIROBI

JOB SUMMARY

The OTS Coordinator is responsible for coordinating operational and technical support activities, ensuring timely follow-up of requests, documentation control, reporting, and effective communication between operations, maintenance, HSE, suppliers, and internal stakeholders to support safe and efficient petroleum operations.

DUTIES AND RESPONSIBILITIES

Operations & Technical Support Coordination

• 
  
• Receive, log, and coordinate operational/technical support requests and prioritize actions.
  
• Liaise with internal teams and external service providers to ensure timely delivery of support.
  
• Track progress against agreed timelines and escalate delays or critical issues.
  
• Support planning of routine support activities, shutdown support, and urgent interventions.
  

 Work Order / Service Request Management

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• Maintain accurate request/work order registers and ensure completeness of documentation.
  
• Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
  
• Ensure services meet agreed SLAs and operational requirements.
  

Documentation & Data Management

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• Maintain records, reports, technical documents, and controlled files (version control and archiving).
  
• Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
  
• Maintain asset/equipment support logs and update systems as required.
  

Reporting & Continuous Improvement

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• Track OTS KPIs (response time, closure rate, recurring issues) and report trends.
  
• Identify recurring bottlenecks and propose process improvements.
  
• Support root cause analysis and corrective action follow-up for recurring operational issues.
  

HSE & Compliance Support

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• Ensure support activities align with HSE rules, permits, and company procedures.
  
• Participate in safety meetings/briefings and communicate relevant safety updates.
  
• Support incident reporting documentation and action tracking where required.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 
  
• Bachelor’s degree in Engineering, Operations Management, or a related field
  
• Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy
  
• Strong understanding of operational support workflows, maintenance coordination, and service provider management
  
• Experience with CMMS/ERP systems is an added advantage
  
• Strong organizational skills with the ability to manage multiple priorities
  
• Excellent communication and stakeholder coordination skills
  
• Strong reporting capability and good proficiency in Excel and MS Office tools
  
• High attention to detail and commitment to documentation quality
  
• Strong safety mindset and familiarity with HSE requirements in industrial environments
  
• Willingness to travel or support site-based operations if required
  

HOW TO APPLY

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• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.