OTS COORDINATOR (OPERATIONS & TECHNICAL SUPPORT)

JOB TITLE: OTS COORDINATOR (OPERATIONS & TECHNICAL SUPPORT)

NATURE OF JOB: FULL TIME

INDUSTRY: OIL & GAS/ENERGY

SALARY: KSHS.180,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Operations & Technical Support Coordination

• Receive, log, and coordinate operational/technical support requests and prioritize actions.
• Liaise with internal teams and external service providers to ensure timely delivery of support.
• Track progress against agreed timelines and escalate delays or critical issues.
• Support planning of routine support activities, shutdown support, and urgent interventions.

Work Order / Service Request Management

• Maintain accurate request/work order registers and ensure completeness of documentation.
• Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
• Ensure services meet agreed SLAs and operational requirements.

Documentation & Data Management

• Maintain records, reports, technical documents, and controlled files (version control and archiving).
• Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
• Maintain asset/equipment support logs and update systems as required.

Reporting & Continuous Improvement

• Track OTS KPIs (response time, closure rate, recurring issues) and report trends.
• Identify recurring bottlenecks and propose process improvements.
• Support root cause analysis and corrective action follow-up for recurring operational issues.

HSE & Compliance Support

• Ensure support activities align with HSE rules, permits, and company procedures.
• Participate in safety meetings/briefings and communicate relevant safety updates.
• Support incident reporting documentation and action tracking where required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s degree in Engineering, Operations Management, or a related field
• Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy
• Strong understanding of operational support workflows, maintenance coordination, and service provider management
• Experience with CMMS/ERP systems is an added advantage
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and stakeholder coordination skills
• Strong reporting capability and good proficiency in Excel and MS Office tools
• High attention to detail and commitment to documentation quality
• Strong safety mindset and familiarity with HSE requirements in industrial environments
• Willingness to travel or support site-based operations if required