OUTBOUND COLLECTIONS AGENT (NAKURU)

 Reporting to the Debt Recovery Manager, the Debt Recovery Agent will: 

Make outbound calls to debtors owing the company short term and long term debts.

•Ensure allocated collection targets are achieved. 

• Advise debtors on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment. 

• Resolve and mediate disputes between debtors and the company. 

Send on request; proof of debt owed by a debtor to the company and earlier evidence of cheques paid to the company.

• Notify debtors on defaulted debts by mail, whatsapp and or telephone.

 • Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off. 

• Maintain and prepare daily collections reports, updates and status.

 • Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring. 

• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to the company.

 • Provide debtors with statement of account upon request• 

Maintaining data integrity and keep customer details confidential. 

• Responding to all customer correspondences via e-mail, telephone and postal mail. 

REQUIRED QUALIFICATIONS AND EXPERIENCE 

• Possession of a Certificate/Diploma in any business related field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Sales and Marketing/business related area.

• Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques. 

• Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.

 • Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.

 • Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people. 

Salary: Retainer of kshs 12,000 plus 2% commission on total recoveries brought in.

Method of Application:

 Interested and qualified candidates should forward their CVs to: outboundrecoveries@gmail.com using the position as the subject of the email.