Partnership & Digital Operations Intern

ABOUT THE COMPANY

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

JOB SUMMARY

Knowledge, experience and qualifications required:Bachelor's degree in business, marketing, insurance, communication, or a related field.  Certificate or Diploma in Insurance is an added advantage.  Familiarity with sales and marketing activities. Strong written and verbal communication skills. Comfort with analyzing data and campaign performance metrics.  Excellent time management and organizational skills to handle multiple tasks.  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.  Detail-oriented and proactive.  Adaptable and able to work in a fast-paced environment.  Customer-focused mindset.  Collaborative and team-oriented. 

RESPONSIBILITIES

Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.  Identify, investigate, and escalate customer journey issues including failed purchases, payment errors, broken links, and incomplete onboarding processes.  Follow up on leads generated through campaigns, digital channels, and partner referrals to support customer acquisition and conversion.  Support execution of sales and marketing campaigns, including promotions, customer engagement activities, and performance tracking.  Receive, log, and follow up on claims submitted through partners, while coordinating with internal teams for timely resolution.  Support partner onboarding, relationship management, and day-to-day operational matters to ensure effective service delivery.  Prepare and track partnership documents including contracts, proposals, onboarding packs, approval papers, and related correspondence.  Prepare meeting agendas, minutes, presentations, reports, and business case documents for internal and external stakeholders.  Maintain accurate trackers, records, and progress updates for leads, claims, partner engagements, campaigns, and departmental activities.  Undertake any other duties assigned in support of departmental objectives, operational efficiency, and business growth initiatives.  

REQUIRED SKILLS

Troubleshooting, IT equipment installation and configuration, IT support, Marketing

REQUIRED EDUCATION

Bachelor's degree