Professional Services Engineer, Kenya

Job Description

Our client is a leading provider of mobile internet optimization solutions that help telecom operators to improve network efficiency, speed and optimize video traffic. They are looking for a Professional Services Engineer with about 5 yrs experience. This is a remote, home office based position. Responsibilities:
 The Professional Services Engineer is a key role in the Professional Services (PS)
organization and is responsible for defining, implementing, customizing, integrating,
testing, training and handing over to customers a “solution” based on
standardized commercialized products and any required 3rd-party components on customer site or remotely
 Resolve time critical deployment and production issues
 Work according to methods, procedures, tools and policies to ensure high-quality
service is delivered to the customersRequirements:
 Experience with customer facing activities in an international environment
 Knowledgeable in customer support processes, tooling and troubleshooting
 Knowledge in networking: TCP/IP, switching, routing – Must
 Experience with Linux/Unix based systems – Must
 Experience with VM environments, NFV and KVM – Must
 Experience in the mobile and Telco markets (working with telco providers) – Must
 Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE,
CCDE, etc.) – advantage
 Experience with load balancers – advantage
 Knowledge in mobile web application – advantage
 Excellent communications skills in English (read and write)
 Ability to work independently and as part of a team
 BSc/BA degree or equivalent work experience
 5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer
 International work experience and cultural awareness an advantage
 Travel to customer sites according to the needs – up to 30%