Job Description Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Key Roles & Responsibilities Schedule all new installations and agree with client on dates and timings. Ensure continuous feedback/update via telephone or email to client/sales representative on the progress of the installation.Manage day to day interactions with clients either directly or indirectly receiving both internal and external calls, mail and walk in clients in the technical department.Coordinate with sales team and technicians on all installations and agree with sales on installation dates and timings. Also ensure continuous feedback/update via telephone or email to sales person on the progress of the installation.Identify and allocate resources (human, motor vehicles) to installations, ensuring relevant materials and/or tools are prepared beforehandHave an up-to-date technical diary showing all works in progress, duration and necessary resourcesInvoicing and requisition of items from storesMonitor installations daily and ensure on-time error free deliveryEffectively enforce set project standards and SOPsTrack technicians lead time and revenue generated by each team memberEnsure checklist and installation reports are completed fully, signed off and filed in the Customers Technical File.Prepare and present weekly report on installation activities for the previous week, and a monthly report on statistics of interest in the service contract business, showing contracts serviced, increase in new accounts, and lost contracts if anyEnforce service contracts attendance by coordinating with customer service department andCoordinate and follow up with team leaders on installation complains and ensure their speedy resolve.Participate in Office Kaizen and 5sAny other duty that you may be assigned Key Skills & Qualifications Bachelors Degree in Energy/ Electrical Engineering and/or related technical field.ERC License Holder is an added advantageAt least 3 years technical experience in the solar industry.Hands-on, team management skills.Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.Planning and organizational skills.Ability to project a positive image for him/ herself and the company.Good team player with a commitment to value-based leadership.Credibility and flexibility to deal with people at variety of levels.Highly Analytical.Quick learner, capable of grasping the structure & intricacies of the energy business & markets.High business acumen.Excellent presentation and communication skills.Strong relationship building skills with a high degree of responsiveness, reliability and integrity.Self-motivated with persuasive, enthusiastic and client-centric focus.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.