Project Officer

Location:  Nairobi, Kenya

Industry: Technology

Job Purpose:

The Project Officer is responsible for supporting and delivering low to moderately complex fintech projects within the Projects Delivery Office. The role ensures projects are delivered on time, within agreed scope and budget, and to defined quality standards.

Working under the guidance of the Projects Delivery Manager, the Project Officer coordinates cross-functional teams, manages day-to-day project activities, tracks risks and issues, and maintains clear communication with internal and external stakeholders. Compared to the Project Manager role, this position focuses on less complex projects and operates with closer oversight while still requiring strong ownership and execution discipline. Organizational Context The Project Officer sits within the Projects Delivery Office (PDO) in the Operations function. The role supports the broader project portfolio by executing assigned projects and contributing to standardized project delivery practices. The position acts as an execution bridge between Business, Product, Software Development, Technical Services, and Customers, ensuring that agreed solutions are delivered smoothly and transitioned effectively into support and operations.

Key Roles and responsibilities

1. Project Delivery & Execution

• Support the planning, execution, and closure of assigned fintech projects.

• Work with stakeholders to define project scope, objectives, deliverables, and timelines.

• Develop and maintain detailed project plans, schedules, and task trackers.

• Track progress against milestones, identifying risks, issues, and dependencies early.

• Escalate risks and delivery challenges to the Projects Delivery Manager in a timely manner.

• Ensure projects are delivered in line with agreed quality standards and customer expectations.

2. Matrix Team Coordination

• Coordinate cross-functional resources assigned to projects through dotted-line relationships.

• Align Technical Services and Software Development teams on priorities, timelines, and deliverables.

• Facilitate collaboration and accountability across non-reporting project contributors.

• Ensure clear ownership of tasks and follow-through on agreed actions throughout the project lifecycle.

3. Technical & Delivery Support

• Maintain a solid understanding of relevant fintech products, platforms, and integrations.

• Translate business requirements into clear functional and technical tasks for delivery teams.

• Support system testing, user acceptance testing (UAT), and quality assurance activities.

• Assist in troubleshooting and coordinating resolution of technical delivery issues.

• Ensure accurate and up-to-date project and system documentation is maintained.

4. Stakeholder Communication

• Provide regular and structured project status updates to stakeholders.

• Facilitate project meetings, stand-ups, and reviews as required.

• Manage stakeholder expectations through clear, timely, and transparent communication.

• Support customer engagement during implementation and acceptance phases.

5. Reporting & Governance

• Maintain project documentation including plans, risk registers, issue logs, and reports.

• Track and report on key delivery metrics such as timelines, milestones, and cost variance.

• Support project closure activities, ensuring complete documentation and formal sign-off.

• Contribute to continuous improvement of PDO tools, templates, and delivery processes.

PROFESSIONAL COMPETENCES

a.  Delivery & Execution Focus

• Strong ownership of assigned projects and deliverables.

• Ability to manage multiple tasks and priorities in parallel.

• Proactive identification and mitigation of risks and issues.

b. Collaboration and Influence

• Effective coordination in a matrix (non-reporting) environment.

• Ability to influence outcomes without formal authority.

• Strong relationship-building skills across technical and business teams.

c. Technical & Analytical Capability

• Good understanding of fintech systems, integrations, and delivery models.

• Ability to analyze requirements and support technically feasible solutions.

• Structured problem-solving and attention to detail.

d. Communication & Organization

• Clear written and verbal communication skills.

• Ability to present project information to both technical and non-technical audiences.

• Strong planning, documentation, and reporting discipline.

Educational Level and experience required for the position: Bachelor’s degree in IT, Software Engineering, Business, or a related field (or equivalent experience).

3–5 years’ experience in project coordination or project management within technology or fintech environments.

Experience supporting software implementations or system integrations.

Exposure to project management methodologies (Agile, Waterfall, or hybrid). Relevant certifications (PMP, PRINCE2, Agile, ITIL) are an added advantage.

Strong interpersonal, communication, and organizational skills.

Ability to work effectively in fast-paced, cross-functional environments.

Willingness to travel as required by project needs.

If you believe that you are our ideal candidate, please submit your application and updated CV to jobs@fintech-group.com by Friday 6th November 2026.

Please note that only shortlisted candidates will be contacted.