Rapid Response Rider

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l’Automobile (FIA) which represents over 100 million motorists worldwide.

Duties and Responsibilities

• Battery Jumpstarts & Testing: Diagnosing flat batteries, providing jumpstarts
• Fuel & Fluids Delivery: Delivering emergency fuel or essential motoring fluids (coolant, brake fluid) when members run out on the road
• Tire Replacement & Puncture Repairs: Changing flat tires using member spares or using portable air compressors to inflate under-pressured tires safely
• Basic On-Road Diagnostics: Using portable OBD-II diagnostic scanners to identify dashboard warning lights, check engine codes, and reset minor electronic faults
• Minor Mechanical Quick-Fixes: Resolving basic engine overheating issues, loose belt checks, or minor electrical wiring disconnections to make vehicles drivable
• Scene Stabilization: Arriving at accident or breakdown scenes to set up safety cones/reflectors, ensuring the member and vehicle are safely off high-risk lanes and providing insurance reports
• Post-Accident & Towing Coordination: Assessing whether a vehicle requires heavy recovery or towing and logging requests through the dispatcher/dispatch app for flatbed recovery trucks
• Rider Bike & Kit Maintenance: Ensuring assigned response motorbikes are well-serviced, fully fueled, clean, and stocked with emergency tools, diagnostic gear, and safety apparatus
• Personal & Road Safety Compliance: Operating response motorcycles in full compliance with NTSA traffic guidelines, wearing full defensive riding gear, and upholding AA Kenya road safety standards

Key Qualifications and Requirements

• Valid Driving License: Class A endorsement (Motorcycles) & Class B
• Certification in Motor Vehicle Mechanics/Electrical or a Diploma/Certificate in Automotive Engineering from a recognized institution (e.g., NITA, Kenya Polytechnic, or AA Technical Institute)
• At least 2 years of practical hands-on experience in automotive repairs, diagnostic troubleshooting, or garage services
• Experience as a rescue officer is an added advantage
• Strong working knowledge of major highways, shortcuts, and bypasses in the targeted operating region (e.g., Nairobi Metropolitan)
• Skill with GPS apps and dispatch software is essential
• Customer Care & Etiquette with excellent communication skills
• High level of trustworthiness & integrity, given that riders will handle members’ vehicles and personal property

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l’Automobile (FIA) which represents over 100 million motorists worldwide.

Duties and Responsibilities

• Battery Jumpstarts & Testing: Diagnosing flat batteries, providing jumpstarts
• Fuel & Fluids Delivery: Delivering emergency fuel or essential motoring fluids (coolant, brake fluid) when members run out on the road
• Tire Replacement & Puncture Repairs: Changing flat tires using member spares or using portable air compressors to inflate under-pressured tires safely
• Basic On-Road Diagnostics: Using portable OBD-II diagnostic scanners to identify dashboard warning lights, check engine codes, and reset minor electronic faults
• Minor Mechanical Quick-Fixes: Resolving basic engine overheating issues, loose belt checks, or minor electrical wiring disconnections to make vehicles drivable
• Scene Stabilization: Arriving at accident or breakdown scenes to set up safety cones/reflectors, ensuring the member and vehicle are safely off high-risk lanes and providing insurance reports
• Post-Accident & Towing Coordination: Assessing whether a vehicle requires heavy recovery or towing and logging requests through the dispatcher/dispatch app for flatbed recovery trucks
• Rider Bike & Kit Maintenance: Ensuring assigned response motorbikes are well-serviced, fully fueled, clean, and stocked with emergency tools, diagnostic gear, and safety apparatus
• Personal & Road Safety Compliance: Operating response motorcycles in full compliance with NTSA traffic guidelines, wearing full defensive riding gear, and upholding AA Kenya road safety standards

Key Qualifications and Requirements

• Valid Driving License: Class A endorsement (Motorcycles) & Class B
• Certification in Motor Vehicle Mechanics/Electrical or a Diploma/Certificate in Automotive Engineering from a recognized institution (e.g., NITA, Kenya Polytechnic, or AA Technical Institute)
• At least 2 years of practical hands-on experience in automotive repairs, diagnostic troubleshooting, or garage services
• Experience as a rescue officer is an added advantage
• Strong working knowledge of major highways, shortcuts, and bypasses in the targeted operating region (e.g., Nairobi Metropolitan)
• Skill with GPS apps and dispatch software is essential
• Customer Care & Etiquette with excellent communication skills
• High level of trustworthiness & integrity, given that riders will handle members’ vehicles and personal property