Receptionist / Front Office

Responsibilities

• Welcome and attend to patients, visitors, and clients professionally
• Receive, screen, and direct telephone calls and respond to inquiries
• Register and direct patients to the appropriate hospital departments
• Provide accurate information about hospital services, operating hours, and procedures
• Schedule appointments and support patient flow and front office coordination
• Maintain accurate visitor records, appointment logs, and other administrative documents
• Handle incoming and outgoing correspondence and emails
• Maintain a clean, organized, and welcoming reception area
• Protect patient confidentiality and comply with hospital policies and procedures
• Support customer service initiatives and handle patient concerns courteously
• Assist with basic digital marketing and communication activities when required
• Perform other relevant administrative duties as assigned

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, or a related field
• Minimum 2–3 years’ experience in a receptionist or front office role
• Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong communication and interpersonal skills
• Well-presented, professional, and customer-oriented
• Certificate of Good Conduct is an added advantage
• Digital marketing skills are an added advantage

Responsibilities

• Welcome and attend to patients, visitors, and clients professionally
• Receive, screen, and direct telephone calls and respond to inquiries
• Register and direct patients to the appropriate hospital departments
• Provide accurate information about hospital services, operating hours, and procedures
• Schedule appointments and support patient flow and front office coordination
• Maintain accurate visitor records, appointment logs, and other administrative documents
• Handle incoming and outgoing correspondence and emails
• Maintain a clean, organized, and welcoming reception area
• Protect patient confidentiality and comply with hospital policies and procedures
• Support customer service initiatives and handle patient concerns courteously
• Assist with basic digital marketing and communication activities when required
• Perform other relevant administrative duties as assigned

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, or a related field
• Minimum 2–3 years’ experience in a receptionist or front office role
• Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong communication and interpersonal skills
• Well-presented, professional, and customer-oriented
• Certificate of Good Conduct is an added advantage
• Digital marketing skills are an added advantage