Job summary
The role involves following up on overdue accounts, negotiating repayment plans, and minimizing bad debts in line with company policies.
Job descriptions & requirements
Job Purpose
The Recovery Officer is responsible for ensuring timely collection of outstanding debts while maintaining positive relationships with clients. The role involves following up on overdue accounts, negotiating repayment plans, and minimizing bad debts in line with company policies.
Key Responsibilities
● Follow up on overdue accounts through calls, emails, visits, and written correspondence
● Recover outstanding payments while maintaining professionalism and customer goodwill
● Negotiate repayment plans and settlements with clients
● Monitor debtor accounts and update collection records accurately
● Prepare and submit regular recovery and aging reports
● Conduct field visits to clients when required
● Escalate difficult or non-responsive cases to management or legal teams
● Ensure compliance with company credit policies and legal regulations
● Work closely with the finance and sales teams to resolve payment issues
● Maintain proper documentation for all recovery actions taken
Qualifications & Skills
● Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
● Proven experience as a Recovery Officer, Credit Officer, or Debt Collector (preferred)
● Strong negotiation and communication skills
● Good understanding of credit management and debt recovery processes
● Ability to handle difficult conversations calmly and professionally
● High level of integrity, confidentiality, and ethical conduct
● Good reporting and record-keeping skills
● Proficiency in MS Office and basic accounting systems
Important safety tips
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