Regional IT Network/Systems Officer

Job Description
MAJOR RESPONSIBILITIES:
Regional IT Service Delivery: Lead the implementation, management, and support of end-user computing, network infrastructure, systems, and IT services for the International Union for Conservation of Nature (IUCN) Eastern and Southern Africa Regional Office (ESARO) and all Country and Project Offices in the region.
Infrastructure & Systems Management: Oversee planning, deployment, maintenance, and lifecycle management of hardware, software, network equipment, telecommunications, and collaboration tools.
Cybersecurity & Compliance: Ensure systems security, data protection, patch management, backups, and compliance with IUCN global IT policies and standards.
User Support & Helpdesk Coordination: Provide responsive technical support, manage incidents and service requests, and participate in the global “follow-the-sun” support model, including backup support to other regions when required.
IT Asset & Vendor Management: Maintain IT asset inventories, coordinate procurement and vendor relationships, manage licenses and service contracts, and support timely processing of IT-related payments.
Business Continuity & Event Support: Ensure IT operational continuity, respond to critical incidents (including outside normal hours when necessary), and provide technical support for regional meetings, events, and global Congresses
Specific Duties
IT Strategy, Planning & Service Delivery;
Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.
Systems & Infrastructure Administration;
Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
Monitor system performance and ensure minimal downtime through proactive maintenance.
Cybersecurity, Compliance & Business Continuity;
Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
Ensure software license compliance and IT asset management across all regional offices.
Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).
End-User Support & Capacity Building;
Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
Deliver user training on Microsoft applications and enterprise systems to enhance productivity and digital adoption.
Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.
Governance, Documentation & Team Leadership;
Develop and maintain IT procedures, system documentation, and troubleshooting guidelines.
Lead IT procurement processes, vendor relationships, and SLA performance management.
Supervise and coordinate IT staff and consultants to ensure effective service delivery across the region.
REQUIREMENTS

• POSITION REQUIREMENTS
  

Education;
University degree or equivalent in IT/Computer field
Work Experience;
Minimum 6-8 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.
Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process
Language Proficiency;
Proficiency in written and oral English and Kiswahili required
Core Competencies;
Transparency: Able to build trust and contribute to informed and responsible decision making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.
Inclusiveness: Understands and accepts cultural diversity, and provides a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates ability to work in a multicultural, multiethnic environment and to maintain effective working relations with people of different nationalities and cultural backgrounds.
Professionalism: Promote the organization’s interests, objectives and values in a diligent and professional manner.
Accountability: Takes responsibility of individual and collective actions, promotes the IUCN One Programme approach.
Functional competencies;
Strong knowledge of recent Windows operating systems including Windows Server 2019.
Good knowledge of Microsoft Exchange and Active Directory administration
Knowledge of working with an ITSM tool for support purposes, knowledge of ServiceNow tool a plus.
Good knowledge and experience in managing Microsoft Teams’ environment including voice and video a plus.
Good knowledge of Microsoft 365 Suite
Good knowledge with Fortinet network equipment.
Skilled in Databricks and Python for data analysis
Strategic planning capabilities to support data-driven decision making
Good PowerBI skills
Proven interpersonal skills and the ability to establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
Responds positively to critical feedback and differing points of views.
Demonstrated ability to work with limited supervision and manage work in demanding environment.
Have excellent interpersonal skills and strong organizational responsibility.
A good team player, proactive and committed to continuous learning.
Willingness to undertake work related travels when required. APPLICATIONS
Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.
Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.
Other job opportunities are published in the IUCN website: https://www.iucn.org/involved/jobs/
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