Regional Mentor - Clean Cooking

ABOUT THE COMPANY

We're on a mission to power access to brighter lives. Sun King designs, distributes, installs and finances solar home energy products for the 1.8 billion people currently living without reliable energy access.

JOB SUMMARY

You might be a strong candidate if you have:At least 2 years’ experience in training and coaching, preferably in sales or marketing environmentsDegree in education or related field is an added advantageAbility to design and facilitate effective learning environments for diverse field teamsStrong diligence, accuracy, reliability, and commitment to delivery excellenceFluency in English, Kiswahili, and relevant local languages within assigned regionsProficiency in Microsoft Office and data visualization or reporting toolsStrong analytical and problem-solving skillsStrong interpersonal and relationship-building skills, with the ability to engage and connect effectively with people from diverse backgrounds and communitiesFlexibility to travel frequently, including to remote locationsExcellent verbal and written communication skillsFamiliarity with Learning Management Systems (LMS) is an added advantage

RESPONSIBILITIES

Plan, conduct, and deliver product, process, and training knowledge sessions to field staff and agents in collaboration with the Country Training Lead - Clean cook.Provides sales, installation, and delivery teams with the knowledge, coaching, and field support required to effectively onboard, serve, and safely deliver Clean Cooking solutions to customers.Observe, collect and share field insights through the 360 feedback tool with training, commercial, and operational teams to address capability gaps and continuously improve customer and operational outcomes.Exceptional skills in development and continuous improvement of training content and curriculum by contributing field insights, updating product and process training materials, and helping design practical learning interventions that improve knowledge retention, field confidence, and agent performance.Drive regional digital learning completion to achieve and maintain the 80% threshold through agent follow-up, engagement strategies, and progress monitoring on Litmos.Onboard new agents in the LMS Litmos and driving adoption of the Clean Cook Phased learning pathsSupport achievement of full adoption and effective usage of the Sales & Retail apps among field staff through training, coaching, and ongoing field support.Support and ensure timely communication and reinforcement of training updates, policy changes, and operational process improvements to ensure consistent understanding and application across field teams.Drive consistent and accelerated agent learning performance through field coaching, evaluation insights, and data-driven interventions.Collaborate on onboarding, induction, and mentoring of new field staff and agents entering Clean Cooking operations.Provide input toward improvement of various learning paths, and coaching approaches based on field performance insights.Support customer experience audits by observing field implementation of customer processes and providing structured feedback to relevant stakeholders.Participate in New Market launches, field activities and performance interventions supporting business needs.

REQUIRED SKILLS

Business strategy, Sales performance tracking and reporting, Mentoring, Quality management

REQUIRED EDUCATION

Bachelor's degree