Regional Relationship Manager - Biashara Banking (Coast)

ABOUT THE COMPANY

Equity Bank Kenya Limited, is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the central bank and national banking regulator.

JOB SUMMARY

Qualifications and Experience Business- related university degreeAt least 6 years’ experience as a Relationship Supervisor- Biashara Banking.Key Competencies and SkillsExcellent interpersonal skills and demonstrated conflicts resolution skills.  Strong coaching skills  Strong communication, presentation, and negotiation skills  

RESPONSIBILITIES

Monitoring and Surveillance/Quality ManagementTrack on daily basis loans originated at the branch level and smoke out malpractices.Sample loans disbursed at the branch daily and review decisions made.Daily engagement with staff on arrears management.Query daily arrears report with the officers and branch.Relationship management of the borrowers in the region.Ensuring compliance of staff to policies & procedures.Training, Mentorship and CoachingConducting refresher training to branch staff members.Training Branch Credit Committee and ensure quality of loans originated are in line with policies & procedures.Enhance the Organization culture and core values among the Sector team members.Handholding, mentoring and coaching the staff within the region on the bank lending processes. Growth of businessParticipate in development of Sector products and reviews based on market needs.Seek and manage Partnerships aligned to the Sector objectives.In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.Enforcing service delivery within the stipulated SLAs.Organizing and conducting marketing storms for branches.Follow up on closures of business leads generated from the marketing storms.Participate in formulation of the Sector strategy and ensures its full implementation. Staff ProductivityHold weekly performance review discussions with Biashara banking officers in the region.Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunitiesIdentifying staff gaps and advise the Regional RM Business on deployment of staff to branches.Customer serviceEnforcing service delivery within the stipulated SLAs.A brand ambassador of equity bank in the market.Partnership engagementIn charge of regional micro aggregatorsSupporting the Branches in onboarding the various ecosystems and owning them end to end. Other roles include:Liaison with various Sector internal and external Stakeholders in the region. Update and advise the Segment Head - Biashara Banking on progress of business in the region. Any other duties as may be assigned by the line manager

REQUIRED SKILLS

Business strategy, Customer service, Compliance, Corporate banking

REQUIRED EDUCATION

Bachelor's degree