Relationship Manager, Institutional Banking

ABOUT THE COMPANY

Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.
SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will definitely be a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on Corporate and SMEs' products and services.

JOB SUMMARY

Knowledge, Skills and Experience required for this RoleUniversity Degree from a recognized institution,Possession of a post graduate degree or professional qualification, an added advantageMinimum 3 years’ experience in Relationship Management and at least two years in Banking operations with a strong emphasis on service deliveryPossess networking skills in both formal and social gatheringsMust possess sound knowledge of Bank productsCompetencies Required for this Role:Emotional Intelligence; Dynamic, individual with the ability to work under pressureSelling skillsStrong networking skills, for both internal and external networksRelationship Management skills with excellent Human Relations skills, communication skills and interpersonal skillsA passion for performance, building team play, and achievement in a competitive and dynamic environmentHardworking, strategically minded individual with organizational and planning skillsCommercial awareness and customer centricPleasant, well-groomed and self-drivenProblem SolvingAnalyticalSelf-DrivenProfessionalismInnovation

RESPONSIBILITIES

Strategy To implement strategies towards targeting financial institutions for the purpose of acquiring liabilities, assets and non-funded income lines et al To ensure adequate customer retention strategies are employed to attain growth from existing customers.To implement strategies towards the growth of Custody in a bid to grow the banks NFI.Business DevelopmentTo ensure efficient database relationship management for both prospective and existing businessTo ensure implementation of the relationship management policy and procedures for institutional banking - financial institution clients.Creating sustainable services business pipeline and conversion to into business covering corporate and institutional clients, HNIs and investment groups.To attend institutional banking functions and constantly expand, network within those institutions,To offer advisory services to the same institutions related to cash management and investment optionsTo review positions with existing institutions with an aim of cross selling and wallet sizing within the institutionsSector performance & analysis: Should maintain relevant reports and data of existing Institutions as well as keep up to date on developments in the said institutionsConstant research on the economic atmosphere with regard to the various sectors in the industry.ProcessingAppraise /Process Credit Applications & make necessary recommendations with the goal of ensuring that the Bank maintains a good quality asset book and is able to minimize credit risk through timely and high-quality credit reviews. Support the Corporate Relationship Managers to ensure an efficient turnaround time for all customer facilities and enquiries. The goal is to ensure that the Corporate Clients receive superlative service.Daily monitoring of accounts to ensure operations within the approved limits.Taking remedial action by pursuing customers on regularization of overdrawn positionsBe the custodian of the department’s documents e.g. stamps, mail registers stationery etc.Support revenue growth by ensuring that all income due to the bank is identified and collected.Liaise with other units of the Bank to effectively serve the corporate Credit staff and clients. This will include receipt of mail, offer letters and customer documents, forwarding the same to other units e.g. Credit Administration, Approvals and Monitoring, Relationship Managers etc.Ensuring that clients submit their financials, profiles, annual returns and filing receipts and any other requirements stipulated by the contracts between the bank and the client.Action all corporate customer queries and resolving issues within the set turnaround time (seamless account opening for new clients; sending statements)ComplianceEnsure compliance with both internal and external regulatory requirementsWorking closely with risk and compliance units to ensure effective controls to mitigate business risks associated with institutional bankingDeveloping and continuously reviewing business operational policies and procedures ensuring their complianceTo ensure strict compliance with the various local laws, jurisdictions, bank risk standards and services policy guide as regulated by RBA & CMA.OtherSafeguard and promote the bank’s image with the general public.

REQUIRED SKILLS

Stakeholder communication, Interpersonal communication, Corporate banking, Risk management

REQUIRED EDUCATION

Bachelor's degree