Relationship Manager – Public Sector

ABOUT THE COMPANY

Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.

JOB SUMMARY

Qualifications & Experience: Bachelor’s degree in commerce/business related field. Strong presentation skill set. Good analytical skills. Highly effective communication and collaboration skills. High level of cooperation with others and is responsive to the banks and team’s needs. AMC/CFT training/knowledge. 

RESPONSIBILITIES

Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.  Provide input and recommendations to the Public Sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department Making regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining opto-date information on priority projects and funding sources. Identify opportunities for growth and new business acquisition through market research, analysis and networking. Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank. Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients. Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy. Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.  Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank. Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks’ distinctive capabilities to drive value. Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners. Build the Family Bank Brand to ensure that the bank is top of mind as an enterprise bank. Strategic product development by continuously developing and refining the banks’ products. Gather insights and provide recommendations that position the bank as a preferred bank for public Sector clients. Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act. Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility. Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Public Sector Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios. Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products. Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities. Prepare and execute contractual arrangements for loan uptakes and accurately to fulfill clients’ needs and satisfactions Any other official duty as may be assigned by management 

REQUIRED SKILLS

Market research, intelligence, Customer relations, Business strategy, Business management, Corporate banking

REQUIRED EDUCATION

Bachelor's degree