Rentokil Internship Program-Customer Service

ABOUT THE COMPANY

Rentokil Initial Kenya focuses on providing expert, reliable services to our customers. We're a people-focused organisation, constantly developing and growing our people and communities. Our cultivated culture takes an approach of integrity and responsibility, by being the best at what we do, and by doing what is right for our customers and colleagues.

JOB SUMMARY

RequirementsRecent graduates or final-year students looking for a definitive, long-term career path.Energetic, self-motivated individuals aligned with our values of Service, Relationships, and Teamwork.Strong verbal and written communication skills.Resilience, adaptability, and an eagerness to learn complex business operations from the ground up.Proximity or willingness to work in Nairobi.Mindset: Empathetic, patient, and solutions-oriented with high emotional intelligence.Skills: Excellent conflict-resolution skills; ability to remain calm under pressure and de-escalate customer complaints.Asset (Preferred): Experience in a call center, front office, hospitality, or client relationship role is highly valued.

RESPONSIBILITIES

Managing key client accounts and resolving complex inquiries; coordinating directly with operations to ensure service delivery promises are met; collecting feedback to improve internal processes; and turning customer queries into long-term brand loyalty.

REQUIRED SKILLS

Communication, Customer relations, Office reception, Customer service

REQUIRED EDUCATION

Bachelor's degree