New
3 weeks ago

Job Summary

We are looking for restaurant supervisor who will be supervising a team of waiters, training junior staff, monitoring waiters, coordinating tasks, evaluating customer satisfaction, preventing and handling guests’ issues with the aim of providing high class guests experiences

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Qualification.
•    Minimum Qualification: Diploma or course in Hospitality (Utalii College)
•    Experience Level: Mid-level
•    Experience Length: 2-3 years

Job Description/Requirements
Restaurant Supervisor -preferably a lady

Main duties & Responsibilities
• Ensure that the service and presentation of food and beverage complies with the required standards
• Allocate stations to waiters within the restaurant for breakfast, lunch and dinner.
• Ensure all staff maintain high standards of personal grooming & hygiene.
• Conduct shift briefing to ensure smooth running of all operations
• Ensure cleanliness and proper set up of the restaurant and conference halls
• Ensure coordinated service for all courses between kitchen and restaurant.
• Ensure all promotional material, menus and bar cards are in good state.
• Prepare duty rotas, leave schedules and pending days record.
• Monitor staff attendance.
• Ensure restaurant area is neat, tidy and properly arranged
• Ensure stores requisition is done as per the requirement and controls are maintained.
• Relay comments received from guests & management briefing
• Evaluate staff capability and inform manager of potential stars, individual who are in need of training, assessing training requirements etc.
• Do periodic appraisals in conjunction with the Manager.
• Ensure adherence of set standards set by TRA
• Analyze guest questionnaire and guest complains
• Assist in problem solving in the restaurant in the absence of Manager,
• Keep record of f&B equipment by other sections.
• Any other duties as delegated by the manager.

Person Specification
• Should be trained in advanced food and beverage service from any recognized hospitality institution.
• Should have at least three years working experience in F&B service
• Computer literacy

Attributes
• Friendly, outgoing, well composed, cheerful and enthusiastic
• Confident and positive attitude
• Excellent communicator
• Calm under pressure
• Outstanding customer service skills
• Natural leadership ability
• Knowledgeable in Food & Beverage product and service

OTHER DESIRABLE ATTRIBUTES
• Vibrant & bubbly
• Charismatic
• Engaging & energetic
• Quick thinker
• Right attitude and passionate about service
• Smartly groomed
• Pleasant
• Outgoing
• Up to date with current trends

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