Job descriptions & requirements
ABOUT THE COMPANY
Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.
JOB SUMMARY
Are you inquisitive, creative, eager to learn andcommitted to excellence? This is just for you! The opportunity to join one ofthe largest telecom companies in the world.We are currently seeking qualified candidates based in NairobiEast & West regions, Bungoma, Kabarnet, Nanyuki, Machakos, Iten, Hola andMombasa)Please indicate your current region of residence in yourapplication.Key Requirements: -Recent graduate with a bachelor’s degree inmarketing/sales/business management or related field and 1-2 years ofexperience in sales/trade promotions, brand visibility, customer service.The Retail Experience Intern supports the day-to-day operations of the Airtelretail shop by assisting the customer service team in delivering excellentcustomer experience. The role provides hands-on learning in sales, customercare, product knowledge, and operational processes within a leading telecommunicationsenvironment.
RESPONSIBILITIES
Key Responsibilities:Welcome and assist customers visiting the shop in a professional and friendlymanner.Respond to basic customer queries related to Airtel products and services (e.g.SIM registration, airtime, bundles, device troubleshooting).Support the resolution of customer complaints by escalating issues to Customer Service Executives or the Shop Manager.Ensure customers have a positive experience that reflects Airtel’s brand values.Support the shop team in promoting Airtel products, services, and offers.Guide customers through Airtel Money registration, PIN reset, and transactionprocesses.Educate customers on the use of Airtel Money and digital self-service platforms.Help maintain shop displays, branding, and cleanliness to ensure a professionalenvironment.Perform any other duties that might be assigned by the shop manager from time totime.
REQUIRED SKILLS
Verbal communication, Customer relations, Customer service, Retail sales, Conflict and complaint resolution, Product demonstration and promotion, Reporting
REQUIRED EDUCATION
Bachelor's degree
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