Retail Experience Intern

Are you inquisitive, creative, eager to learn and
committed to excellence? This is just for you! The opportunity to join one of
the largest telecom companies in the world.

We are currently seeking qualified candidates based in Nairobi
East & West regions, Meru and Mombasa.

Please indicate your current region of residence in your
application.

Key Requirements: -

Recent graduate with a bachelor’s degree in

marketing/sales/business management or related field and 1-2 years of

experience in sales/trade promotions, brand visibility, customer service.

The Retail Experience Intern supports the day-to-day operations of the Airtel

retail shop by assisting the customer service team in delivering excellent

customer experience. The role provides hands-on learning in sales, customer

care, product knowledge, and operational processes within a leading telecommunications

environment.

Key Responsibilities:

1. Welcome and assist customers visiting the shop in a professional and friendly
   

   manner.
   

2. Respond to basic customer queries related to Airtel products and services (e.g.
   

   SIM registration, airtime, bundles, device troubleshooting).
   

3. Support the resolution of customer complaints by escalating issues to Customer Service Executives or the Shop Manager.
   

4. Ensure customers have a positive experience that reflects Airtel’s brand values.
   

5. Support the shop team in promoting Airtel products, services, and offers.
   

6. Guide customers through Airtel Money registration, PIN reset, and transaction
   

   processes.
   

7. Educate customers on the use of Airtel Money and digital self-service platforms.
   

8. Help maintain shop displays, branding, and cleanliness to ensure a professional
   

   environment.
   

9. Perform any other duties that might be assigned by the shop manager from time to
   

   time.