Job descriptions & requirements
ABOUT THE COMPANY
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
JOB SUMMARY
Job SpecificationsAcademic: Bachelor’s degree from a recognized accredited university.Professional:Basic knowledge of Machine Learning (ML) and Artificial Intelligence Process modelling experience using MS Visio/any other tool Mastery of automation tools such as Microsoft Power Automate, UiPath, Blue PrismExperience with Databases, such as SQLDesired work experience: Minimum 3 years of hands on development experience relevant professional experience in banking or financial services sector.
RESPONSIBILITIES
Financial 10% Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost. Manage cost cutting initiatives to adhere to the set Business process budgetInternal business processes 60% Analyze new process automation candidates, quickly assessing feasibility and accurately estimate development effortConfigure new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Apply RPA workflow design best practices when developing or maintaining workflowsCreate and document test cases for negative scenarios, in order to document workflow behavior when certain systems malfunction, as well as performance scenarios, in order to stress test systems behavior Review workflows developed by other RPA Developers to ensure compliance with internal control / security / audit requirements Support the operational teams by staging and deploying automation solutions into test and production environments and providing post-production support. Provide maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and propose resolutionFor workflow support tasks, respect SLAs agreed with business for workflow downtimeReport issues to third level support (RPA vendor) if incidents cannot be solved by the internal team; ensure development fix, unit testing and production deployment preparationConfigure enhancements /change requests to already automated processes Work directly with business teams to support various projects and solutions.Assisting in collecting and identifying functional requirements Investigating and documenting better practices/alternative solutions that could be used in future developmentDesign technical specification documents for RPA Projects Utilize problem-solving skills to understand client pain points and troubleshoot as challenges arise. Prepare and provide regular and accurate progress reports for tracking and decision-making.Customer 20% Build and maintain positive working relationships with all levels of staff. Drive for the customer experience organization metrics to be achieved through the implementation of process efficiency initiativesLearning and growth 10% Be self-driven and directed, build own skill and effectiveness, presentation and stake holder management Take courses to improve relevant skills required to perform the role optimally
REQUIRED SKILLS
Database administration, Database query languages (SQL, others), Android development, Programming
REQUIRED EDUCATION
Bachelor's degree
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