SALES ATTENDAN

 Work Locations

• Wrap n Board – Jomo Kenyatta International Airport (JKIA), Nairobi 

• Marina Wrap – Moi International Airport (MIA), Mombasa 

• Ziwa Wrap – Kisumu International Airport, Kisumu 

Reports To: Sales Team Leader Employment Type: Full-Time

Work Schedule: Shift-Based (Including Weekends, Public Holidays, Day and Night Shifts)

JOB PURPOSE

The Sales Attendant is responsible for providing excellent customer service, sales generation by promoting and selling baggage wrapping services and travel essentials, and ensuring smooth daily operations at the assigned station. The role requires a proactive, customer-focused, and sales-driven individual who can engage travellers professionally, maintain high operational standards, and contribute to the overall success of the outlet. The Sales Attendant serves as the face of the company and is expected to create a positive customer experience for both local and international travellers while supporting revenue generation, operational efficiency, and brand standards. 

KEY DUTIES AND RESPONSIBILITIES

Sales Generation, Revenue Growth & Cash Accountability

• Actively approach and engage customers to actively sell baggage wrapping services and travel essentials to achieve daily and monthly sales targets.

• Identify customer needs and recommend suitable products such as neck pillows, travel adapters, bags, comfort accessories, and other travel essentials.

  • Upsell and cross-sell products and services to increase customer spending and overall sales performance. 

• Achieve daily, weekly, and monthly individual sales targets set by management. 

• Ensure all customer transactions are processed accurately through the Point of Sale (POS) system. 

• Handle cash, card, and mobile payments responsibly and in accordance with company procedures. 

• Balance cash collections accurately at the end of each shift and report any discrepancies immediately. 

• Minimize wastage of wrapping materials and support proper utilization of company supplies. 

• Support promotional campaigns, product launches, and seasonal sales initiatives aimed at increasing outlet revenue. 

• Maintain awareness of pricing, promotions, discounts, and product availability at all times. 

Customer Service Excellence & Brand Experience.

• Welcome and attend to customers promptly and professionally. 

• Assist customers with information regarding baggage wrapping services and available products. 

• Deliver fast and efficient service while maintaining accuracy and professionalism.

  • Build positive customer interactions through courteous communication and attentive service. 

• Handle customer questions, concerns, and complaints calmly and professionally. 

• Escalate unresolved customer issues to the Team Leader or Manager promptly. 

• Ensure customers are served within acceptable waiting times, especially during peak operational hours.

  • Maintain a clean, organized, and visually appealing service area at all times. 

• Ensure product displays and merchandising standards are consistently maintained. 

• Promote customer confidence by handling luggage carefully and professionally. 

• Create a welcoming environment that encourages repeat business and positive customer feedback. 

Operational Efficiency, Compliance & Quality Control

• Perform baggage wrapping services according to company quality and safety standards. 

• Ensure proper handling and operation of wrapping equipment and related tools. 

• Follow all operational procedures relating to opening, shift handover, and closing activities. 

• Conduct routine checks to ensure equipment and workstations are functioning properly. 

• Support stock receiving, stock replenishment, and product arrangement activities. 

• Participate in daily stock counts and immediately report shortages, damages, or discrepancies. 

• Ensure proper storage and usage of rolls and other stock. 

• Maintain cleanliness, hygiene, and organization within the workstation and customer areas. 

• Adhere to airport security requirements, safety procedures, and company operational policies. 

• Ensure all transactions and operational records are completed accurately and on time. 

• Report operational incidents, equipment breakdowns, suspicious activities, or safety concerns immediately. 

• Support efforts aimed at reducing stock losses, material wastage, and operational inefficiencies.  Teamwork, Discipline & Continuous Improvement

• Maintain professionalism, integrity, and discipline while on duty. 

• Report to work on time and comply with assigned shift schedules. 

• Work collaboratively with team members to ensure smooth operations and excellent customer service. 

• Participate in training sessions on customer service, sales techniques, product knowledge, safety, and operational procedures. 

• Demonstrate willingness to learn and continuously improve performance. 

• Maintain respectful and professional relationships with colleagues, supervisors, airport staff, and customers. 

• Support team members during busy operational periods to ensure service continuity. 

• Follow instructions from supervisors and management promptly and professionally. 

• Uphold company values, image, and service standards at all times. 

• Contribute positively to a high-performance and customer-focused work culture.   

QUALIFICATIONS & REQUIREMENTS

Academic Qualifications

• Degree or Diploma in Sales, Customer Service, Business, Hospitality, or related Experience

• Previous experience in retail sales, customer service, hospitality, or airport operations is an added advantage.

  • Experience handling cash transactions and interacting with customers is preferred. 

Skills & Competencies

• Good communication and interpersonal skills. 

• Strong customer service orientation. 

selling and persuasion skills. 

• Ability to work in a fast-paced environment. 

• Good attention to detail and accuracy. 

• Ability to work under pressure and handle multiple customers efficiently. 

• Honest, reliable, and trustworthy. 

• Ability to work independently and as part of a team. 

WORKING CONDITIONS

• Airport retail and customer service environment. 

• Standing for extended periods during shifts. 

• Exposure to busy and high-traffic passenger environments. 

• Rotational shifts including weekends, public holidays, and night operations