Sales Attendant – Kisumu

Location: Kisumu

Reports To: Retail Supervisor

Job Purpose

The Sales Attendant will be responsible for delivering exceptional customer service, driving sales, and ensuring smooth day-to-day operations within a fast-paced airport retail environment. The role requires a proactive, customer-focused individual who can engage travellers, promote products and services, and uphold high operational standards.

Key Responsibilities

• Engage customers professionally and provide prompt, courteous service at all times
• Actively promote and sell company products and services to meet and exceed sales targets
• Assist customers in making informed purchasing decisions based on their needs
• Handle transactions accurately, including cash and electronic payments
• Maintain cleanliness, organization, and visual appeal of the work area
• Monitor stock levels and report replenishment needs in a timely manner
• Ensure compliance with operational procedures, safety standards, and company policies
• Handle customer inquiries, feedback, and complaints effectively and professionally
• Support team members to ensure seamless service delivery during peak hours
• Participate in daily briefings, promotions, and performance improvement initiatives

Key Performance Indicators (KPIs)

• Daily and monthly sales targets achievement
• Customer satisfaction and service quality ratings
• Accuracy in cash handling and transactions
• Product/service knowledge and upselling effectiveness
• Adherence to operational and compliance standards

Qualifications & Requirements

• Minimum of a Diploma in Sales, Marketing, Business Administration, or a related field
• Previous experience in sales, retail, or customer service (airport or hospitality experience is an added advantage)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, high-pressure environment
• High level of integrity and professionalism
• Basic computer literacy and familiarity with POS systems
• Flexible to work shifts, including weekends and public holidays

Key Competencies

• Sales and negotiation skills
• Customer-centric mindset
• Attention to detail
• Teamwork and collaboration
• Problem-solving ability
• Reliability and accountability