SALES OPERATIONS HEAD

ABOUT THE COMPANY

We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements & Trainings, Career Counselling for Professionals & Students, Corporate & Individual Trainings, Authors & Writers Trainings, Accounting, Financial & Secretarial Services, Corporate Financial Services and ERP Implementation & Training.

JOB SUMMARY

On behalf of our client, a leading Kenyan industrial bakery producing breads, buns & rolls, cakes and tortillas, with multiple automated production lines and recognized food-safetycertification (FSSC/ISO). We are seeking a hands-on, proactive Sales Operations Head to lead and optimize field delivery operations for a fleet of route-sales teams of 100 sales staff who deliver bread and bakery products using company vehicles). The role is based in Nairobi and the ideal Candidate will report to Head of Sales / OperationsQualificationBachelors Degree or Diploma in Sales & Marketing , Business administration, Supply Chain, Logistics, Engineering or related field.Minimum 10 years total experience with 4–5 years in a similar operations/sales-ops role in bakery, FMCG, beverages, cold-chain or quick-service distribution.Proven experience managing large route-sales teams / field distribution (ideally ~100 people).Strong leadership — able to motivate field staff, manage supervisors and drive accountability.Comfortable with tech: route-planning tools, GPS/telematics, Excel / BI dashboards.Excellent problem-solving, communication and stakeholder-management skills.

RESPONSIBILITIES

Plan daily and weekly delivery routes to maximise coverage, freshness and on-time service.Monitor field teams’ progress (KPIs: on-time deliveries, route adherence, stock reconciliation, returns).Re-route teams dynamically to respond to demand, traffic, vehicle issues or product availability.Troubleshoot and resolve field issues (vehicle breakdowns, customer complaints, route conflicts, stock variances).Coordinate with production, warehousing and distribution to align load plans and schedules.Implement route optimisation tools, telematics/GPS tracking and reporting dashboards; drive data-led improvements.Train, mentor and performance-manage route supervisors and team leaders; conduct periodic field audits.Maintain strong safety, hygiene and FSSC/food-safety compliance during deliveries

REQUIRED SKILLS

Logistics planning and management, Customer service, Sales performance tracking and reporting, Customer relations, Customer transportation, Stock and inventory management, Logistics information systems, Direct sales, Quality control and supervision, Sales strategy

REQUIRED EDUCATION

Diploma, Associate's degree