- Minimum Qualification :
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
🎯 Sales Representative – Reservations We are hiring a Sales Representative – Reservations to join our energetic team! You'll speak with potential customers over the phone, guide them through the booking process, and use proven sales strategies to turn interest into confirmed reservations. Every call is a chance to create a great experience and help someone book with confidence. Skills:✨ Customer Service Excellence: Deliver top-tier service, handle inquiries with professionalism, and resolve issues with ease.💼 Sales & Persuasion Skills: Confidently influence customer decisions and close reservations like a pro.👂 Active Listening: Truly hear what customers need and respond with empathy and clarity.🔍 Detail-Oriented: Ensure accurate data entry and booking details—no small thing gets missed!💻 Tech-Savvy: Comfortable navigating reservation systems, CRMs, and digital tools.⏱️ Time Management Mastery: Juggle multiple calls while keeping service quality top-notch.🤝 Team Player: Collaborate, share knowledge, and support your team to hit shared goals.Requirements:Excellent command of spoken and written English is essentialPrevious call center experience is a strong advantage, though not compulsoryExceptional communication abilities and a customer-first approachSelf-driven, eager to learn, and focused on achieving results
RESPONSIBILITIES
📞 Persuasively close reservation sales over the phone with clarity and confidence🤝 Guide customers through bookings with friendly, professional support👂 Listen actively and address concerns with expert knowledge and assurance📈 Follow proven sales strategies to drive high conversion rates🌟 Deliver exceptional customer experiences with empathy and precision🎯 Consistently meet and exceed sales, quality, and attendance targetsResponsibilities📞 Persuasively close reservation sales over the phone with clarity and confidence🤝 Guide customers through bookings with friendly, professional support👂 Listen actively and address concerns with expert knowledge and assurance📈 Follow proven sales strategies to drive high conversion rates🌟 Deliver exceptional customer experiences with empathy and precision🎯 Consistently meet and exceed sales, quality, and attendance targets
REQUIRED SKILLS
Listening, Conflict and complaint resolution, Sales strategy, Travel planning and reservations (leisure, business), Phone sales, Empathy, Influencing and persuation, Customer service, Confidence
REQUIRED EDUCATION
Bachelor's degree
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