Senior Accountant

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

We are seeking a detail‑oriented and customer‑focused AR Associate – Claims Processor to manage customer credit requests, process claims accurately, and support the Accounts Receivable team. This role involves monitoring the AR inbox, reviewing supporting documents (PODs, BOLs), issuing credit memos in NetSuite, and resolving customer payment issues promptly. The ideal candidate will ensure timely communication, maintain high-quality documentation, and support cash application when needed.

RESPONSIBILITIES

        Monitor and respond to the AR inbox, including credit and document requests.Review requests thoroughly and ensure accurate credit memo calculations with appropriate support.Communicate with customers regarding short payments or unallowed deductions.Issue credit memos in NetSuite and upload all supporting documentation.Credits above $500 require Corporate Controller approval.Process rebate or marketing incentive credits with approved documentation.Ensure correct forms and reason codes are used for accurate reporting.Resolve customer AR service issues and ensure full customer satisfaction.Answer customer calls regarding payments, credits, and general AR inquiries.Research and address questions related to invoices and payments.Maintain detailed and accurate documentation of all communications.Assist with credit memo research, cash application, and invoicing tasks when required.Identify process improvement opportunities to enhance efficiency and customer satisfaction.Maintain high-quality assurance standards.          Perform other related duties as assigned.

REQUIRED SKILLS

Accounts receivable, Invoicing, Quality management, Credit handling, Customer service, Problem solving, Customer support, CRM systems, Reporting

REQUIRED EDUCATION

Bachelor's degree