Senior Associate, Data Analytics and Customer Insights

ABOUT THE COMPANY

Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For nearly 60 years, Accion has helped tens of millions of people through our work with more than 160 partners in 55 countries. More at http://www.accion.org.

JOB SUMMARY

Education and Experience RequirementsBS/BA in Computer Science or Management Information Systems, Finance, Mathematics, Statistics, or Business. 7 years working in an MSE-focused technology business and/or Fintech experience in relevant African markets.Experience in embedded finance, supply chain finance, and/or credit for e-commerce.Experience in Micro and small business financial products and services.Deep understanding of technology and innovation driving the digital consumer banking business.Experience deploying best practices in human-centered product design, digital lending,  including authentication, credit scoring, customer relationship management, and fraud mitigation best practices. Background in financial analysis with statistics or programming is ideal.

RESPONSIBILITIES

Product Development & Risk ManagementThe Senior Associate, Data Analytics and Customer Insights will provide support to Accion Advisory partners as follows: In close coordination with Advanced Analytics and Risk Managers, assist FSPs in the development and implementation of Accion’s Portfolio Risk Management tools which are designed to help in proactively monitoring their portfolios, and control delinquency and credit risk-related losses; monitoring and evaluating performance of the loan portfolio and identifying trends for business growth, product acceptance, and loan officer productivity levels.Coordinate and support our partners on the periodic evaluation of their portfolio indicators, providing input to the senior management regarding identified risks and proposing risk mitigation tools and action plans.for enabling digital lending for MSEsLead the implementation of adequate measures and risk management strategies to support FSPs and other partners with their loan origination, customer acquisition, marketing and portfolio profitability activities.Performing detailed analysis of customer journeys for selected products, identifying customer usage and adoption trends; mapping out opportunities for enhancing customer strategies to improve usage, adoption and customer lifetime valueWork with partners to help identify and validate alternative sources of dataDocumenting the processes related to the implementation of analysis tools.Helping to identify operational and market-related risks and generating adequate documentation and control tools where applicable.Collaborating in developing policy and process guidelines for new products or commercial initiatives.As a member of the team of Accion Advisory, the Senior Associate, Data Analytics and Customer Insights will have the following functions:Supporting strategic business development efforts, including participating in the creation of project proposals to clients and/or donorsParticipating with other members of Accion Advisory and Investments teams in the evaluation of potential investment and/or technical assistance partnersEffectively representing and communicating the value of the team’s Advanced Analytics and Risk vertical and how it can be integrated into Accion’s advisory solutions for client FSPs.Contributing to the overall strategy and operations of Accion Advisory by providing insights on trends, areas for growth, and market positioning in Advanced AnalyticsBuilding Accion’s capacity by documenting and sharing project results and disseminating valuable information and tools through various knowledge exchange mediums such as brown bags, team meetings/debriefs, workshops, blogging, webinars, etc.

REQUIRED SKILLS

Key performance indicators, Reporting, Analytics, Business performance monitoring

REQUIRED EDUCATION

Bachelor's degree